NHTSA Complaint #11499556 — 2013 AUDI S4

My MMI 5F module went out right after an oil change service on Nov 12, 2022 I called them as soon as I got home to inform Leader automotive in Normal Il. I was told I would not be able to be seen until January 5 2023 at 1:pm. I then called back a few days later and was able to move that appointment to Dec 16 at 10:00am. I paid $179.11for them to inspect and locate the issue: according to leader automotive the 5f module is bad and needs replaced. In my print out it states it is no longer in production. This part # 8RI-035-746-C is my entire control module that controls all my safety sensors, fluid levels, tire pressure, suspension control, navigation, hands free technology etc... I contacted Audi USA via Facebook and asked why the part is no longer in production. Via Instant messenger on Dec 16 2022 I answered all their questions and was told by Audi USA they would get back to me on in 2-3 days. I have heard nothing from them. When you try and call the hold times are 3.5-5 hours. No warning signs that the unit was failing other than the radio would turn on and off. It would not stay on long enough to reset tire pressure etc... after they inspected it it no longer turns on at all. My car is a 2013 Audi S4 that has had all the required maintenance performed by Audi. It has 50K miles on it. Well taken care of. I was told by [XXX] that the part is no longer made. I could search a junk yard to find the part and they will put it in at a cost of $283.50. She also said it sucked that they no longer make the part. I asked if the entire system could be replaced I was told no as she kinda laughed at my question. I asked about the safety of my car now and again she just stated that it sucked for me. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).