NHTSA Complaint #10605326 — 2013 HYUNDAI ELANTRA

PURCHASED NEW 2013 FROM DEALER. MILEAGE AT PICK UP - 212. I PICKED THE CAR UP, APPROXIMATELY 2 WKS AFTER SIGNING PAPERWORK, BECAUSE MY MOM WAS HOSPITALIZED. I DROVE THE CAR FOR A COUPLE OF WKS - TO WORK, THE HOSPITAL. I'M 48 YRS OLD, I DRIVE CAUTIOUSLY. IT'S MY FIRST NEW CAR IN 17 YEARS. I'M PARKING FAR FROM ALL CARS + BEING VERY CAREFUL WITH THE CAR. THE CAR HAS BEEN HAVING SOME PROBLEMS SO I GAVE IT A REALLY CLOSE INSPECTION + DISCOVERED THE FRONT TIRE HAD A SMALL BUBBLE, THE SIZE OF A QUARTER, IN THE OUTER WALL. AT THAT POINT MILEAGE WAS UNDER 700 MILES. I RETURNED TO THE DEALER, SALESMAN IMPLIED THEY WOULD FIX IT - NOT THE CASE. THE DEALER SAID NOT OUR PRODUCT AND SENT ME TO A TIRE COMPANY WHO THEY SAID DEALS W/ NEXEN WARRANTY PAPERWORK - NOT THE CASE. I CALLED NEXEN ON JUNE 12TH (MILEAGE WAS APPROXIMATELY 726 MILES) + REPORTED IT. I GAVE THEM TONS OF INFORMATION + TOLD THEM THE NAME OF THE DEALERSHIP MANAGER I'VE BEEN DEALING WITH ON THE MULTIPLE CAR ISSUES. THEY SAID THEY WOULD CALL THE DEALERSHIP + SEE IF THEY COULD GET THEM TO COOPERATE WITH THEM. THEY ALSO SAID THEY WERE GOING TO SEE ABOUT REPLACING THE TIRE ON A 1 TIME BASIS. TO DATE I HAVE HEARD NOTHING. THE TIRES ARE WRITTEN ABOUT EXTENSIVELY ONLINE - MANY PEOPLE HAVE TROUBLE WITH THIS TIRE ON THIS CAR. SOME THINK IT COULD BE THE COMBINATION OF THE TIRE SIZE 17" + THE CAR, SPECULATING THE CAR MIGHT NOT BE ABLE TO HANDLE THIS SIZE. IT'S A HUGE SAFETY ISSUE. BUBBLES EQUAL BLOW OUTS, ENDANGERING THE LIVES OF THOSE IN THE CAR + THOSE DRIVING OR WALKING IN CLOSE PROXIMITY. HYUNDAI IS ALSO MISREPRESENTING THE CAR AND SO ARE THE SALES PEOPLE AT MIRAK. I TOLD THEM I DID NOT WANT LOW PROFILE TIRES. THEY TOLD ME THEY WERE NOT LOW PROFILE TIRES. AND THEY TOLD ME TO LOOK AT THE STICKER. THE STICKER DOES NOT SAY LOW PROFILE TIRES. BUT THE TIRE PROS SAY - THEY ABSOLUTELY ARE LOW PROFILE TIRES. *TR