NHTSA Complaint #10604974 — 2007 FORD ESCAPE HYBRID

WHILE DRIVING DOWN THE FREEWAY, THE CAR ABRUPTLY LOST POWER AND A STOP SAFELY NOW LIGHT CAME ON. THE CAR WAS COASTING ON THE FREEWAY IN THE MIDDLE OF TRAFFIC. IT WAS AS IF IT WAS SUDDENLY IN NEUTRAL. I RESTARTED THE VEHICLE WHEN I REACHED THE EDGE OF THE ROAD AND HAD ACCELERATION AGAIN. I WAS STRANDED WITH MY CHILDREN SO I ATTEMPTED TO GO AT A VERY SAFE SPEED IN THE SLOW LANE. THE PROBLEM OCCURRED ANOTHER 3 TIMES BEFORE REACHING HOME. UPON RESEARCH, THIS IS A VERY COMMON OCCURRENCE WITH ESCAPE HYBRIDS. I CALLED FORD CUST. SERVICE AND AFTER REPORTING MY ISSUE, THE REPRESENTATIVE SAID HE HAD NO KNOWLEDGE OF SUCH PROBLEMS AND WAS ACTUALLY RUDE TO ME. I CALLED THE LOCAL DEALER AND HE SAID THE COMMON ISSUE WOULD NOT BE COVERED UNDER WARRANTY. NOW, I HAVE AN EXTREMELY UNSAFE CAR WITH A VERY COMMON PROBLEM AND APPEAR TO BE GETTING NO ASSISTANCE. *TR