NHTSA Complaint #11589638 — 2007 FORD ESCAPE HYBRID

The contact owns a 2007 Ford Escape Hybrid. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power, after which the message "Service Engine Now” was displayed. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the hybrid propulsion system. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V526000 (Hybrid Propulsion System), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 227,000.