NHTSA Complaint #10604746 — 2012 TOYOTA HIGHLANDER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10604746
Vehicle	2012 TOYOTA HIGHLANDER
Component	STRUCTURE:BODY
Date of Incident	June 12, 2014
Date Filed	June 20, 2014
Mileage	55,760 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

I OPENED THE POWER REAR DOOR BY DEPRESSING THE SWITCH NEXT TO THE STEERING WHEEL AND THE DOOR BEGAN TO OPEN, MADE A CLUNKING NOISE, AND CLOSED ITSELF. I EXITED THE VEHICLE AND MANUALLY OPENED THE REAR DOOR AT WHICH TIME I NOTICED THE LIFTGATE ARM (WITH THE SCREW AND WASHER STILL ATTACHED TO THE EXPOSED END) HAD BECOME DETACHED FROM THE DOOR. DESPITE HAVING 55K+ MILES, MY HIGHLANDER IS JUST OVER 2 YEARS OLD AND THERE HAS NOT BEEN EXCESSIVE USAGE OF THE POWER DOOR. I'LL BE TAKING IT TO THE NEAREST DEALER FOR ASSESSMENT. *TR

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