NHTSA Complaint #10599097 — 2004 VOLVO XC90

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10599097
Vehicle	2004 VOLVO XC90
Component	ELECTRICAL SYSTEM
Date of Incident	June 17, 2014
Date Filed	June 18, 2014
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

WHILE ON THE INTERSTATE AT 60MPH, EXPERIENCED TEMPORARILY LOSS OF POWER, THE IP DISPLAYS AND AN ABNORMAL 'JERKING' IN THE TRANSMISSION/DRIVETRAIN. THE SRS AIRBAG AND BRAKE FAILURE ERROR MESSAGES APPEARED IN THE IP ERROR DISPLAY. THE WIPERS MOMENTARILY CAME ON. LIGHTS DIMMED. POWER FAILURE WAS ONLY FOR A SPLIT-SECOND (AT 60MPH) BEFORE RETURNING TO NORMAL. AFTER NORMAL POWER WAS RESTORED, ERROR MESSAGES CONTINUED TO BE SHOWN IN THE IP ERROR DISPLAY. THE BRAKE FAILURE MESSAGE INSTRUCTED ME TO PULL OVER AND BRING THE VEHICLE TO A SAFE STOP. UPON BRINGING THE VEHICLE TO A SAFE STOP AND TURNING OFF IGNITION, I HEARD EXCESSIVE ELECTRICAL CLICKING UNDER THE DASH (LIKE RELAYS CLICKING). ALL IP DISPLAYS WERE NON-RESPONSIVE (DARK). I LOCKED THE CAR (ALARM ARMED) AND LATER RETURNED WITH A TOW-TRUCK. UPON RETURN TO THE CAR, I WAS UNABLE TO UNLOCK IT OR DISARM THE ALARM. CAR WAS UNRESPONSIVE. ALARM WAS ARMED (UNABLE TO BE DISARMED) AND THE ENGINE BYPASS FEATURE OF THE ALARM PREVENTED ME FROM STARTING THE CAR. COULD ONLY GAIN ENTRY INTO THE CAR FROM THE DRIVER'S SIDE DOOR WITH PHYSICAL KEY. CAR WAS PLACED IN NEUTRAL AND LOADED ONTO A FLATBED TRUCK FOR TOW BACK TO VOLVO DEALERSHIP. TEMPERATURE AT TIME OF FAILURE WAS 110F. *TR

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