NHTSA Complaint #10598687 — 2014 JEEP COMPASS

I PURCHASED A 2014 JEEP COMPASS FOR MY DAUGHTER FROM PALMER'S AIRPORT HYUNDAI IN MOBILE AL IN FEBRUARY 2014. WE HAVE BEEN HAVING SEVERAL ISSUES WITH THIS VEHICLE. IT STARTED OUT NOT WANTING TO CRANK PROPERLY. IT WAS THEN TAKEN TO ROUNDTREE DEALERSHIP IN MOBILE WHERE TECH [XXX] STATED THEY COULD NOT FIND ANYTHING WRONG WITH IT. ABOUT 2 WEEKS LATER SHE TOOK IT TO BROOKS MOTORS IN JACKSON AL. THEY STATED THEY STARTED THE JEEP APPROXIMATELY 50 TIMES AND FOUND NO PROBLEM. WE THEN CONTACTED CHRYSLER CORPS. TO SEE IF THEY COULD HELP. SHE HAS BEEN SPEAKING WITH [XXX] ABOUT THE JEEP. ABOUT 3WEEKS AGO THE AIR CONDITIONER STOPPED WORKING PROPERLY. WE WERE THEN SUPPOSED TO TAKE IT BACK TO BROOKS FOR REPAIR AND WOULD RECEIVE A LOANER UNTIL REPAIRS WERE MADE. WHEN SHE ARRIVED THEY PRETENDED THEY KNEW NOTHING ABOUT HER COMING AND TREATED HER VERY RUDELY SO SHE LEFT AND CONTACTED [XXX] ONCE AGAIN. [XXX] THEN INSTRUCTED TO HER TO TAKE IT TO [XXX] IN DAPHNE AL. WITH AN APPT. AND WAS SUPPOSED TO RECEIVE A LOANER IF NEEDED. MY DAUGHTER ARRIVED AT 8:00 AM AND ASKED FOR [XXX] WHO DID NOT KNOW ANYTHING ABOUT HER APPT. A TECH NAMED [XXX] WENT AHEAD WITH APPT. AFTER INSPECTING THE VEHICLE HE TOLD HER THEY HAD TO SEND INFO UP TO CHRYSLER TO SEE WHAT REPAIRS COULD BE DONE BECAUSE THIS ISSUE HAS BEEN SEEN IN OTHER VEHICLES AND WOULD CALL HER AND LET HER KNOW. [XXX] CALLED HER BACK THE NEXT DAY STATING THERE WAS NOTHING THEY COULD DO NO RECALL HAS COME DOWN YET AS TO HOW TO FIX CRANK ISSUE AND AC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR