NHTSA Complaint #10596723 — 2014 INFINITI Q50

ON SEVERAL OCCASIONS THIS Q50 SPORT SUDDENLY BEGINS PULLING VERY STRONGLY TO THE LEFT, ALMOST TURNING ME INTO ONCOMING TRAFFIC IN ONE INSTANCE. THIS ISSUE HAS STOPPED AND STARTED AGAIN A FEW DIFFERENT TIMES. NO CHANGES HAVE BEEN MADE TO THE VEHICLE AND IT HAPPENS WHILE TRAVELING ON A LEVEL SURFACE AND USUALLY LASTS FOR A COUPLE OF HOURS THEN STOPS PULLING BUT OCCURS AGAIN AT SEEMINGLY RANDOM TIMES. IT IS A PROFOUND AND DANGEROUS PHYSICAL AND "AUTOMATIC" TURN OF THE STEERING WHEEL WHILE DRIVING ON A LEVEL, FLAT SURFACE AND THE WHEEL MUST BE HELD FIRMLY TO KEEP THE VEHICLE OPERATING IN A STRAIGHT LINE. IT IS EASY TO DETECT SINCE IT STOPS PULLING AS SUDDENLY AS IT STARTS. THE PROBLEM IS NOT ISOLATED TO MY CASE AS THERE ARE OTHER REPORTS OF THE SAME ISSUE ONLINE (SOME REPORTS HAVE IT PULLING RIGHT INSTEAD OF LEFT). THE OTHER REPORTS ARE VERY SIMILAR IN DESCRIPTION AND THE LEVEL OF RESULTING FEAR. I REPORTED THE ISSUE TO INFINITI CONSUMER AFFAIRS AND ALSO TO THE SERVICE DEPARTMENT WHERE I PURCHASED THE CAR. SURPRISINGLY, INFINITI DID NOT INSTRUCT ME TO STOP DRIVING AND SEEM TO BE TAKING THE ISSUE QUITE LIGHTLY. THEIR CONSUMER AFFAIRS DEPARTMENT SAID THEY WOULD CONTACT ME IN A FEW DAYS WITH NO ADDITIONAL INSTRUCTIONS. FOR THE SECOND TIME (FOR THIS ISSUE), I BROUGHT THE CAR IN TO THE DEALER (6/6/14) AND WAS TOLD THAT THEY WOULD "DO WHAT THEY CAN DO" AND IF THEY CAN'T REPEAT THE PROBLEM THERE IS LIKELY NOTHING THEY CAN DO. HUH? THE FIRST TIME, I WAS TOLD I WOULD GET A CALL FROM AN ENGINEER WHICH DID NOT HAPPEN BUT I GOT A CALL FROM A SERVICE REP WHO TOLD ME TO DRIVE 30 MPH AND ALLOW IT TO "RESET" BUT WAS NOT ASKED TO LEAVE THE CAR. ON 6/5/2014 AT AROUND 8 PM PT, WHEN IT HAPPENED AGAIN, I TOOK IT IN TO THE DEALER (THE FOLLOWING MORNING) AND INSISTED THAT THEY TAKE A MORE SERIOUS LOOK AT THIS LETHAL ISSUE BEFORE SOMEONE (OR ME) HAS A SERIOUS ACCIDENT. I HAVE VIDEO OF THE ISSUE. *TR