NHTSA Complaint #10596559 — 2011 MAZDA MAZDA3

ON OR ABOUT APRIL 15TH , DURING AN OIL CHANGE AND ALL FLUID INSPECTION BY EWING ,PLANO ,TX, IT WAS DISCOVERED THAT THERE WAS A POWER STEERING LEAK. AND WAS TOLD THAT I SHOULD BRING THE CAR TO A MAZDA DEALERSHIP ASAP AFTER I CALLED MAZDA USA. AFTER SEVERAL ATTEMPTS THAT LASTED A WEEK, TO GET MAZDA USA ON THE PHONE, I WAS ABLE TO SPEAK TO A [XXX] THAT REFUSED TO GIVE HIS LAST NAME, I EXPLAINED HIM ALL THE DETAILS AND HE TOLD ME THAT THE CAR 3/36 WARRANTY HAD EXPIRED BY FEW DAYS( I PURCHASED THE CAR NEW ON 3/16/2011) I ONLY HAD LESS THAN 32000 MILES ON THE CAR,HOWEVER GOOD NEWS HE SAID THE POWER STEERING WAS COVERED UNDER THE 5/60 WARRANTY, OF COURSE HE DIDN'T KNOW WHAT HE WAS TALKING ABOUT, BECAUSE EVERYONE I SPOKE TO TOLD ME THAT THE CAR STEERING WAS NOT COVERED,AFTER LENGTHY PHONE CONVERSATIONS WITH [XXX] AT 18002225500 OPT 6- 2 AND THEN EXTENSION [XXX] COMPLAIN # [XXX], I WAS ABLE TO SECURE AN APPOINTMENT AT EL DORADO MAZDA IN MCKINNEY,TX AND A LOANER CAR FOR 2 DAYS, THE MANAGER [XXX], A TOTAL RUN AROUND ,[XXX] TOLD ME THAT THERE WAS A SEEPAGE OF FLUID FROM THE POWER STEERING AND WAS NOT COVERED UNDER THE 5/60. I CALLED MAZDA HEADQUARTERS INFURIATED BUT [XXX] WAS NEVER AVAILABLE AND NEVER RETURNED MY PHONE CALLS , MY YOUNG CHILDREN DRIVE THE CAR, POWER STEERING LEAKAGE ARE DANGEROUS, I FOUND OUT THRU INTERNET BLOGGING MANY PEOPLE HAVE THE SAME PROBLEM. I WOULD NEVER BUY ANTHER MAZDA,AND HOPE THE AGENCY WOULD INVESTIGATE MAZDA ,SAFETY ITEM SHOULD ALWAYS BE COVERED UNDER WARRANTY ( [XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR