2011 MAZDA MAZDA3 — Problems, Recalls & Safety Data

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4/5

★★★★

Safety Rating

179

Owner Complaints

18 Crashes 2 Fires

2

Recalls

ACTIVE RECALL

22

Service Bulletins

0

Investigations

Overview of the 2011 MAZDA MAZDA3

The 2011 MAZDA MAZDA3 has received a total of 179 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 2 recall campaigns affecting this vehicle, covering issues with SEATS, STRUCTURE:BODY:HATCHBACK/LIFTGATE. 22 technical service bulletins have been issued by Mazda Motor Corp. for this model year. The most commonly reported problems involve the Air Bags (27 complaints), Seats (19 complaints), and Unknown Or Other (18 complaints).

Recalls for the 2011 MAZDA MAZDA3

NHTSA has recorded 2 recalls for the 2011 MAZDA MAZDA3, potentially affecting up to 754,314 vehicles.

Recall 17V082000 — SEATS

| 173,859 vehicles affected

Defect: Mazda North American Operations (Mazda) is recalling certain 2011 Mazda2 and 2010-2011 Mazda3 and Mazdaspeed3 vehicles equipped with a manual seat lifter. In the affected vehicles, the seat height adjustment lifter links may break or detach from the seat frame and the seat angle may incline causing the driver to not be able to maintain an appropriate driving position.

Consequence: If the driver cannot maintain an appropriate driving position, there is an increased risk of a crash.

Remedy: Mazda will notify owners, and dealers will inspect the seat lifter links and install a reinforcement bracket to the lifter links, or replace the entire seat adjuster unit, free of charge. The recall began April 7, 2017. Owners may contact...

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Recall 16V644000 — STRUCTURE:BODY:HATCHBACK/LIFTGATE

| 580,455 vehicles affected

Defect: Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected...

Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.

Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.

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Owner Complaints for the 2011 MAZDA MAZDA3

179 complaints have been filed with NHTSA for the 2011 MAZDA MAZDA3. Below is a breakdown by vehicle component.

Most Recent Complaints

#11713964 | AIR BAGS | | N/A miles Crash 2 Injuries
The airbag system failed to deploy during a major accident I was in, where my car rolled multiple times, and the collision that totaled my car. This includes the front airbags, impact sensors, and/or the airbag control module not activating. The vehicle is currently in the possession of the insurance company and can be made available for inspection upon request. During the crash, no airbags deployed, which significantly increased the risk of serious injury or death. The lack of airbag deployment left my partner and me completely unprotected at the moment of impact, including the number of times we rolled, seriously putting our safety at severe risk The vehicle is no longer drivable. The police report notes that the airbags did not deploy. The vehicle is in the process of inspection by my insurance adjusters as part of the total‑loss evaluation. The manufacturer has not yet inspected the airbag system, but the vehicle can be made available if Mazda requests an inspection. There were no warning lights, messages, or symptoms indicating an airbag or safety system issue before the crash. The airbag system gave no indication of malfunction before the failure occurred.
#11701203 | UNKNOWN OR OTHER | | N/A miles
I was driving it and randomly the AT and TC , and check engine light came on and the car went into limp mode, after doing some research it appears to happen to all 2009-2011 Mazda3's and it's a safety hazard. It's a safety hazard because of when it's stuck in limp mode sometimes if your at a light or something it'll start shifting and if you're not holding the brake completely down it will make the car lurch forward like 2-3 feet more if you don't react fast enough. This is a serious problem as it can cause a wreck. And you never know when it's going to happen there will be no symptoms it will just go into limp mode sometimes it'll rapidly go in and out and I'm sure that's causing damage to my transmission. Please make Mazda recall the TCM part and replace it. Thank you so much for taking the time to read my complaint/safety issue. Have a good day or night!!!
#11687666 | UNKNOWN OR OTHER | | N/A miles
The instrument panel above the information display in my 2011 Mazda3 has warped and created a visible gap, which is a known defect previously covered under Mazda’s Special Service Program A9 (SSP A9). While originally described as a cosmetic issue, in my vehicle the gap now allows engine odors and emissions to enter the passenger cabin. This condition presents a safety and health risk to occupants. My daughter drives the vehicle daily to college and is regularly exposed to these fumes. To confirm the problem, I used a Temtop M2000C Advanced Air Quality Monitor and recorded the following CO₂ levels inside the cabin compared to outside air: - Outside vehicle (baseline): 348 ppm - Inside after 1 minute: 436 ppm - Inside after 5 minutes: 1,027 ppm - Inside after 15 minutes: 1,645 ppm According to the monitor’s air quality guide, 1,501–2,500 ppm CO₂ is classified as “Unhealthy.” These readings indicate a measurable intrusion of emissions into the cabin. Mazda Customer Experience has acknowledged the vehicle is outside the SSP A9 warranty window and denied repair assistance, but I believe this issue is no longer cosmetic. The defect now creates a condition that may adversely affect occupant health and safety and should be considered under NHTSA’s authority for potential investigation. The vehicle can be inspected upon request. A Mazda dealer (Group 1 Mazda Denton, Texas) has provided a repair estimate of $1,307.77 for instrument panel replacement. Photos of the gap and air quality readings are available.
#11608963 | UNKNOWN OR OTHER | | N/A miles
The car is jerking and check engine light is on. Also when you are stopped and press on the gar it takes a bit to get speed. The transmission control module needs to be replaced. There seems to be this issue on many mazda's just not sure why a recall hasn't been done for this case.
#11567016 | ENGINE | | N/A miles
Defective Driver's seat construction made by Mazda Mfg Corp. I was the first person to report this cheaply made driver's seat failure to Mazda Corp in Irvine, CA in early 2015 or 2016. Recall was finally issued a year afterwards because Mazda dragged their feet, and only after I threatened to sue them if I was ever in an accident, and the seat was to totally fall apart, and maim me for life did they finally take action. The Recall fix (cheap bandaid clamp that again failed because seat frame welds had failed as well) was never done right, and as a result the seat totally fell apart, and Ed Howard Lincoln Mazda of Sarasota, FL didn't want to do anything further at that point (cost out of pocket wise). I was told by a different Mazda Dealership in Ft Myers, FL that that defective seat should have been totally replaced if they would've handled it correctly. So Ed Howard Lincoln Mazda really screwed me on that one! As related to the 2.5L Mazda engine, I also had/have a engine failure part there as well. It's called the ENGINE COOLANT (WATER) OUTLET FLANGE, and the bottom left hand bolt (1 of 4 bolts total) that's suppose to hold this cheap plastic part in place was stripped (over-torqued) at the production assembly line time that the engine was made (put together). Now the cheap plastic replacement part is leaking again from the same lower left hand corner, and this is a well Known Ford & Mazda 2.5L engine failure design as stated in many a Mazda online forum! This also should have been recalled, as now my 2011 Mazda 3 is down again. Engine overheated again on Oct 13, 2023. Prior repair to replace this defective Flange was done in Feb or Mar of 2022. Cheap Plastic parts put on a Metal engine just don't work well at all. Common Physics would tell you that! I have documents in my storage unit if you need them.

View all Air Bags complaints →

Safety Rating for the 2011 MAZDA MAZDA3

The 2011 MAZDA MAZDA3 received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★ (4/5)
Frontal Crash ★★★★★ (5/5)
Side Crash ★★☆☆☆ (2/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2011 MAZDA MAZDA3

Mazda Motor Corp. has issued 22 technical service bulletins (TSBs) for the 2011 MAZDA MAZDA3. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

MT-003-21 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary:

01-006-21-3779 — ELECTRICAL SYSTEM

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

SSP99_SSPA9 — STRUCTURE

SSP99 - 2010 MAZDA3 - DASHBOARD UPPER PANEL STICKY SURFACE: For certain 2010 Mazda3 vehicles, the warranty coverage for dashboard replacement for sticky surface condition only is extended to 10 years (120 months) from the original Warranty Start Date, with no mileage limitations. Any other condition for dashboard replacement, such...

SA-050-17 — STRUCTURE:BODY:HATCHBACK/LIFTGATE

CAUTION: At no point during the repair for Recall 9916H (LIFTGATE STAY DAMPER SAFETY RECALL) should "Vise-Grips" or other similar tools be used to hold the lift gate stay dampers. Use only the tools specified in the recall. Vice Grips or other similar tools can easily damage the stay dampers....

SSPA9 — ELECTRICAL SYSTEM

Gap between Instrument Panel and Information Display Warranty Extension Program - Special Service Program (SSP) A9

01-015-16-3234 — ENGINE

SOME VEHICLES MAY EXPERIENCE THE CHECK ENGINE LIGHT ON WITH DTC P2096:00 (TARGET A/F FEEDBACK SYSTEM TOO LEAN). THIS IS CAUSED BY IMPROPER CONTROL LOGIC OF THE PCM. TO ELIMINATE THE CONCERN, THE CONTROL LOGIC OF THE PCM HAS BEEN CHANGED.

09-038-14-2957 — EQUIPMENT

SOME CUSTOMERS MAY COMPLAIN ABOUT EITHER OF THE FOLLOWING CONCERNS:A.THE DASHBOARD UPPER PANEL IS STICKY. B.THE DASHBOARD UPPER PANEL JUST ABOVE THE INFORMATION DISPLAY (A) IS WARPING, GENERATING A GAP (B).

01-014-14-2932 — FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP

SOME VEHICLES MAY EXHIBIT THE CHECK ENGINE LIGHT ON WITH DTC P0456 STORED IN THE PCM MEMORY.• P0456: EVAP SYSTEM LEAK DETECTED (VERY SMALL LEAK) THE CONCERN IS MOST LIKELY THE RESULT OF THE CUSTOMER NOT GETTING THE FUEL CAP COMPLETELY CLOSED AFTER FUELING THE VEHICLE. THIS CAUSES A SMALL...

03-001-14 — EQUIPMENT

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

03-001-14-2919 — EQUIPMENT

SOME NEW VEHICLES MAY EXHIBIT OIL SEEPAGE UNDERNEATH THE BEARING BRACKET (A) ON THE RIGHT SIDE OF THE JOINT SHAFT. THIS IS CAUSED BY THE OIL CONTENT SEPARATING FROM THE GREASE APPLIED TO THE BEARING AND SPLINE SEEPING FROM THE SEAL AND BRACKET.THERE IS NO FUNCTIONAL PROBLEM WITH THIS ISSUE...

Showing 10 of 22 technical service bulletins.

NHTSA Investigations for the 2011 MAZDA MAZDA3

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the MAZDA MAZDA3

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Other MAZDA Models

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