NHTSA Complaint #10596163 — 2011 MAZDA CX-9

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10596163
Vehicle	2011 MAZDA CX-9
Component	AIR BAGS
Date of Incident	April 6, 2012
Date Filed	June 4, 2014
Mileage	11,265 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

MY SON AGE 13, WEIGHS 105 POUNDS. WHEN HE SITS IN THE FRONT PASSENGER SEAT THE AIR BAG WARNING LIGHT IS ILLUMINATED INDICATING THAT THE AIR BAG HAS BEEN DISABLED. IT IS MY UNDERSTANDING THAT THE RECOMMENDED MINIMUM AGE AND WEIGHT FOR THE FRONT SEAT IS 12 YEARS AND 80LBS RESPECTIVELY. THE MAZDA DEALER, (JOHN KENNEDY FORD, 1403 RIDGE PIKE, CONSHOHOCKEN, PA 19428) RAN A CHECK OF THE CALIBRATION OF AIRBAG SENSORS." ALL OK, NO UPDATE NEEDED" - THEY GAVE ME A COPY OF SERVICE BULLETIN NO 08-001/13. THIS MENTIONS THAT THE ISSUE IS CAUSED BY MY SON SITTING INCORRECTLY IN THE PASSENGER SEAT. I HAVE SPOKEN TO THE DEALER ON MULTIPLE OCCASIONS AND THIS ISSUE IS STILL NOT RESOLVED. *TR

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