NHTSA Complaint #10595959 — 2011 FORD FOCUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10595959
Vehicle 2011 FORD FOCUS
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 56,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I HAVE A 2011 FORD FOCUS AND ABOUT A YEAR AGO THE DOOR LOCKS STARTED RANDOMLY STICKING. THE PROBLEM STARTED WITH THE DRIVER DOOR IT WOULD NOT UNLOCK AND NOW IT IS ALL THE DOOR LOCKS. THE PROBLEM IS SO BAD I CANNOT EVEN UNLOCK THE DOOR MANUALLY. THIS IS NOW A VERY UNSAFE CONDITION SO MUCH SO I WILL NOT PUT ANYONE IN THE BACK SEAT BECAUSE IF THERE IS AN ACCIDENT I MAY NOT BE ABLE TO GET THE PASSENGERS OUT OF THE CAR. I CANNOT DEPEND ON THE LOCKS AT ANYTIME. THIS WEEK 06/02/2014 ALL THE DOORS LOCKED UP NOT EVEN THE KEY WOULD UNLOCK THE DOORS AND WE HAD TO CALL FOR A TOW SERVICE. I HAVE TAKEN THE CAR TO THE DEALER THEY SAID IT WAS DUST. I TOLD THE DEALER IT WAS THE SAME PROBLEM MY COMPANY VEHICLE HAD AND IT WAS A RELAY, THEY SAID NOT THE PROBLEM. I TOOK THE CAR TO THE DEALER TODAY AND THEY SAID THEY COULD NOT HELP UNTIL LATE JULY AND TOLD ME TO TAKE THE CAR HOME. I TOLD THE DEALER THE CAR IS UNSAFE I GOT NOTHING FROM THEM, NO HELP. THIS CAR IS UNSAFE AND SOMEONE IS GOING TO DIE BEFORE FORD DOES ANYTHING ABOUT THE PROBLEM. *TR

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