NHTSA Complaint #10595112 — 2011 TOYOTA RAV4

2011 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED SHE EXPERIENCED SUDDEN ACCELERATION ON AUGUST 15, 2013. SHE STATED THERE WAS A CAR IN FRONT OF HER AT A LIGHT, AND SHE ATTEMPTED TO BRAKE, BUT DUE TO THE UNINTENDED ACCELERATION, SHE HIT THE VEHICLE IN FRONT OF HER. SHE SUFFERED A FRACTURED PELVIS. REPAIRS TO THE VEHICLE EXCEEDED $8,000 AND THOUSANDS MORE IN MEDICAL CARE. ON FEB 2, 2014, HER HUSBAND ATTEMPTED TO PARK THE VEHICLE, BUT WHEN HE APPLIED THE BRAKE, THE VEHICLE INSTEAD ACCELERATED, AND HE CRASHED INTO A BUILDING. THERE WERE NO INJURIES, BUT COSTLY DAMAGE TO THE BUILDING AND $2,000 DAMAGE TO THE VEHICLE. THE CONSUMER WENT TO THE DEALER FOR HELP, AND THE SERVICE MANAGER REPLICATED THE ACCELERATION PROBLEM FOUR SEPARATE TIMES IN THE PARKING LOT. HE STATED THERE WAS A SOFTWARE PROGRAM CALLED "SMART STOP" AVAILABLE FOR THE 2006-2010 MODELS AND THE SAME SOFTWARE WAS ON THE 2012-2014 MODELS. AN INSPECTOR WAS SENT TO EXAMINE THE VEHICLE, AND HE STATED THERE WAS NOTHING WRONG WITH THE VEHICLE, AND THE ACCIDENTS, WERE SIMPLY THEIR FAULT. *JB