NHTSA Complaint #10594685 — 2012 JEEP GRAND CHEROKEE

I WAS WASHING MY CAR IN MY DRIVEWAY WHILE I WAS WASHING MY CAR EVERYTHING WAS FINE. AS I STARTED TO DRY ALL OF A SUDDEN THERE WAS A LARGE CRACK ON MY WINDSHIELD STARTING FROM REAR VIEW MIRROR. I KNOW I WAS LEANING ON THE TOP OF MY CAR TO WASH AND DRY BUT I KNOW I'M NOT LARGE ENOUGH OR STRONG ENOUGH TO MAKE THIS CRACK. I NEVER LEANED ON THE WINDSHIELD EVER. AFTER READING OTHER PEOPLE'S CONCERNS WITH THIS SITUATION I COULD HAVE LEANED ON THE CAR AND ADDED MORE PRESSURE TO AN ALREADY PRESSURE POINT TO THE VEHICLE. I CALLED THE DEALER AND SPOKE WITH A MANAGER AND HE JUST SAID PERHAPS A ROCK I MENTIONED I WOULD GO OVER AND SHOW HIM. I TOOK IT TO THE DEALER AND THEY FOUND NO CHIP OR ANYTHING THAT MAY HAVE BEEN THE CAUSE. I WAS TOLD THEY WOULD TALK ABOUT IT AND LET ME KNOW. I WANT TO KNOW ONE DEALER HAD 75 WINDSHIELD ON BACK ORDER. PERHAPS THIS WAS A MANUFACTURER DEFECT AND THEY ARE TRYING TO SWEEP IT UNDER THE CARPET. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR