NHTSA Complaint #10594094 — 2012 VOLKSWAGEN PASSAT

WHEN I START THE CAR, I PUT MY FOOT ON THE BRAKE AND PROCEED TO PUT THE CAR IN D (DRIVE) OR R (REVERSE). THE CAR ACCELERATES IMMEDIATELY EVEN WITH MY FOOT ON THE BRAKES. THE ONLY WAY TO PREVENT THIS FROM HAPPENING IS TO ALLOW THE CAR TO WARM-UP FOR 30 TO 45 SECONDS BEFORE ATTEMPTING TO DRIVE IT. I HAVE EXPRESSED MY CONCERNS TO DEALERSHIP AND I WAS TOLD AS LONG AS IT DOES GO OVER 11 RPMS IT SHOULD BE OKAY. THEN WHEN I RETURNED TO THE DEALERSHIP AND ASK THEM TO LOOK AT IT AGAIN, I WAS TOLD THAT THE VEHICLE IS OPERATING AS DESIGNED. SEVERAL TIMES, I HAVE FORGOT TO LET THE THE CAR WARM-UP AND ALMOST RAN INTO MY GARAGE DOOR OR WHATEVER OBJECT THAT WAS IN FRONT OR BEHIND ME. ALSO, BECAUSE MY SPOUSE DOES NOT DRIVE THE CAR OFTEN, HE TENDS TO FORGET TO LET THE VEHICLE WARM-UP AND AS A RESULT ALMOST HIT A CAR THAT WAS PARKED IN FRONT OF HIM. IF I LET ANYONE DRIVE THE CAR, I TELL THEM TO LET THE CAR WARM-UP BEFORE THEY DRIVE OFF. I DO THIS BECAUSE I AM CONCERNED THAT THE DRIVER WILL BE OVERCOME BY THE IMMEDIATE ACCELERATION AND LOOSE CONTROL OF THE CAR. I FEEL THAT THERE IS A DEFECT IN THE DESIGN WHICH COULD CAUSE AN ACCIDENT OR INJURY AND SHOULD BE RE-EVALUATED. ALSO, THE BRAKES SQUEAK AND I HAVE ASKED THE DEALERSHIP TO CHECK THEM OUT EVERY TIME I TAKE THE CAR FOR THE 10K MAINTENANCE. EACH TIME, THE DEALERSHIP STATES THAT THERE IS NOTHING WRONG WITH THE BRAKES. I AM VERY DISSATISFIED WITH THIS CAR. I HOPE THAT IF THERE IS A DEFECT OR DESIGN PROBLEM, IT CAN BE RESOLVED. IF NOT, I WILL TRADE THE CAR FOR ANOTHER VEHICLE. HOWEVER, I WOULD HATE FOR THIS AUTOMOBILE TO BE SOLD TO ANOTHER CUSTOMER WITH THE EXISTING DESIGN. *TR