NHTSA Complaint #10592902 — 2007 SATURN ION

THE IGNITION SWITCH WOULD NOT ALLOW THE KEY TO BE REMOVED. THE CAR WAS RUNNING. WE HAD TO CALL A LOCKSMITH TO GET THE KEY OUT OF THE IGNITION AND REPAIR THE IGNITION SWITCH. I TOOK THE PROPER PAPER WORK TO JOHNNY LONDOFF CHEVROLET IN FLORISSANTT, MO. THE DEALERSHIP WOULD NOT ACCEPT THE PAPER WORK TO GET REIMBURSED FOR THE REPAIRED IGNITION SWITCH. THE RECALL LETTER INDICATES THAT THE COST TO REPAIR WOULD BE REIMBURSED BY DEALER/GM. THE GM HOTLINE WAS NOTIFIED SEVERAL TIMES AND I WAS TOLD TO CALL THE DEALERSHIP. THE DEALERSHIP WOULD NOT ACCEPT THE PAPER WORK AND DID NOT PROVIDE A LETTER INDICATING WHY THE REPAIRS WOULD BE DISALLOWED. THE COST FOR THE REPAIRS WAS 375.00. I HAVE THE ORIGINAL RECEIPTS AND THE PAPER WORK. I CAN BE REACHED AT [XXX]AND EMAIL ADDRESS [XXX] THANK YOU, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR