NHTSA Complaint #10618518 — 2007 SATURN ION

SATURN ION IGNITION SWITCH HAS BEEN REPLACED TWICE & MY CAR STILL DOES THE KEY STICKS, DOORS WON'T UNLOCK BUT NOW AFTER DEALER DID WORK THE AIR BAGS OFF AND MISFIRE #3 CYLINDER & SHIFTER LOOSE & SHIFTER HANDLE JIGGLES OUT OF PLACE. TIMELINE: MAY 7 2014 ORDERED IGNITION SWITCH MARK CHRISTOPHER CHEVROLET MAY 18 KEY STUCK IGNITION DOORS WOULDN'T UNLOCK - FINALLY ABLE PULL KEY OUT BUT CAR WAS STILL RUNNING WITHOUT KEY TOWED TO MCC CAR NOT SAFE TO DRIVE, MAY 19 4:35PM RECEIVED CALL FROM SERVICE MANAGER STATING CAR IS THERE & PART STILL BACK ORDERED. FROM MAY 19 2014 UNTIL JULY 27 THEY HAD MY CAR. BUT JUNE 4TH STOPPED BY DEALERSHIP AFTER RECEIVING A PARKING TICKET ON MY PLATE #. THE DEALERSHIP TOLD ME MY CAR WAS NEVER TOWED TO THEM. . FOLLOWING DAY THEY CALLED SAID IT WAS THERE. I KEPT CALLING FOR UPDATES OVER NEXT 2 MONTHS NO ONE CALLED ME BACK THAT WAS BECAUSE SERVICE WRITER QUIT & MY PAPERWORK CAR ETC WAS LOST AGAIN. MY CAR IS IN WORSE CONDITION NOW . I'M PERPLEXED AT SITUATION THAT GM ALLOWS DEALERSHIPS GIVE CUSTOMER CAR WAS ALLEGEDLY REPAIRED BACK IN WORSE CONDITION WHERE IS THE MORAL COMPASS I REALLY FEEL UNSAFE & SCARED I MAY CAUSE AN ACCIDENT & HURT SOME INNOCENT PERSON BECAUSE OF MY CAR NOT BEING FIXED PROPERLY. MCC HAS ACKNOWLEDGED CAR ISN'T FIXED RIGHT THEY BACKORDERED SHIFTER BECAUSE THEY SAY THAT'S THE NEW PROBLEM STEMMING FROM IGNITION SWITCH RECALL.... IT'S BEEN PAINFUL AND TIRING STRUGGLE PLUS MY CAR IS WORTH NOTHING NOW 7502.00 3 MONTHS AGO KELLY BLUE BOOK.... NOW THEY WON'T EVEN GIVE ME 3000.00 I'M ALMOST READY TO GIVE UP & JUST TAKE THE LOSS OF MONEY BECAUSE THEY DON'T CARE ABOUT ME, YOU OR ANYONE ON THE ROAD ... HAVING A CONGRESSIONAL INVESTIGATION DID NOTHING BUT INSIGHT THE DEALERSHIPS TO BECOME RUDE & ACCUSE CUSTOMERS OF "WANTING 10YEARS CARS FIXED FOR FREE" QUOTE FROM THE SERVICE MANAGER AT MCC. VERY CONDESCENDING & DISRESPECTFUL. *TR