NHTSA Complaint #10592033 — 2004 TOYOTA SIENNA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10592033
Vehicle	2004 TOYOTA SIENNA
Component	POWER TRAIN
Date of Incident	May 15, 2014
Date Filed	May 16, 2014
Mileage	132,295 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

BACKING UP IN REVERSE, UNABLE TO PUT CAR INTO DRIVE, NEUTRAL, OR PARK. CAR WOULD ONLY MOVE IN REVERSE SHUT CAR OFF, WAS UNABLE TO RESTART CAR DUE TO BEING STUCK IN REVERSE. VEHICLE TOWED TO DEERFIELD BEACH DEALERSHIP. DEALER DIAGNOSED SHIFTER CABLE BROKE. ADDRESSED THIS COMMON SAFETY FAILURE WITH SERVICE MANAGER. SERVICE MANAGER SAID NO SERVICE BULLETIN EXITS FOR THIS PROBLEM. WE KNOW IT IS A COMMON FAILURE BECAUSE WE KNOW OTHER PEOPLE THAT HAVE EXPERIENCED THE SAME PROBLEM IN THEIR SIENNA. THE TOW TRUCK DIVER STATED IT IS A COMMON FAILURE. PARTS DEPARTMENT KNOWS ABOUT THIS FAILURE. LOCAL DEALERSHIPS CARRY PART IN STOCK. WAS UNABLE TO RESOLVE THIS SAFETY ISSUE WITH SERVICE MANAGER. TOYOTA DOESN'T SEEM TO WANT TO ADDRESS THIS SAFETY FAILURE. *TR

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