NHTSA Complaint #10588055 — 2003 FORD ESCAPE

TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V165000 (SUSPENSION-LOWER CONTROL ARM REGIONAL) AND WAS TAKEN TO THE DEALER FOR REPAIRS. THE DEALER CONFIRMED THAT THERE WERE RUST HOLES ON THE SURFACE OF THE FRAME AND MADE AN INTERIM REPAIR, WHICH INCLUDED ATTACHING A CROSS MEMBER AND SUPPORT BAR TO THE SUBFRAME. THE CONTACT STATED THAT SHORTLY AFTER THE RECALL REPAIRS WERE PERFORMED, THE VEHICLE WOULD EXHIBIT AN ABNORMAL POPPING NOISE FROM THE FRONT END. THE CONTACT WAS TRAVELING APPROXIMATELY 25 MPH AND ATTEMPTING TO COMPLETE A TURN WHEN THE LOUD, POPPING NOISE WAS HEARD. THE LOWER CONTROL ARM BECAME DETACHED FROM THE SUBFRAME ON THE FRONT PASSENGER'S SIDE. THE VEHICLE THEN BEGAN TO SHAKE VIOLENTLY AND THE CONTACT WAS NOT ABLE TO CONTROL THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE SUBFRAME NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE MULTIPLE TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 121,716.