NHTSA Complaint #10585794 — 2014 TOYOTA CAMRY

I AM VERY DISAPPOINTED BY QUALITY OF WINDSHIELD AND MATERIALS USED IN MAKING IT. I WAS DRIVING ON THE EVENING OF 25TH APRIL, 2014 DURING RAIN AND I DID NOT EVEN REALIZE IF ANY THING HIT AS A PROJECTILE TO MY WINDSCREEN BUT IN THE MORNING THERE WAS A CRACK WHICH HAD SPREAD GREATER THAN A FOOT IN LENGTH. MY PRIMARY CONCERN IS QUALITY OF MATERIAL USED WHICH CAN BE A SAFETY HAZARD DURING HIGHWAY DRIVING AND SECONDARY CONCERN IS THE COST OF REPLACEMENT VS REPAIR. IF THE CRACK HAD NOT SPREAD AT SUCH AN ALARMING RATE, IT WOULD HAVE RESULTED IN A REPAIR WHICH COSTS 8 TIMES LESS THAN REPLACEMENT COST WHICH IS BEING COVERED BY MYSELF AND INSURANCE. IT JUST MAKES ME QUESTION THE TYPE OF MATERIALS USED, POSSIBILITY OF SUPPLIER MANUFACTURING ISSUE, SOME ISSUE WITH THE RAW MATERIALS USED IN MAKING THE GLASS MOLD BUT OVERALL IT JUST HAS GREATLY DISAPPOINTED ME IN TOYOTA BRAND. I CERTAINLY UNDERSTAND THAT WARRANTY DOES NOT COVER THE COST OF SUCH REPLACEMENTS BUT I WAS HOPING THAT TOYOTA WOULD LIKE TO AT LEAST TAKE THIS SAMPLE AND ANALYZE IT TO MAKE SURE THAT IT IS NOT A TREND AND JUST A SINGLE INCIDENT OF BAD PRODUCT QUALITY. *JS