NHTSA Complaint #10585184 — 2013 FORD FOCUS

I FIRST NOTICED A PROBLEM WITH MY TRANSMISSION THE FIRST WEEK I BOUGHT MY '13 FORD FOCUS. I WOULD HEAR A SHUDDERING AND GEARS GRINDING WHEN I WOULD ACCELERATE AND MY TRANSMISSION WOULD SLIP WHEN SHIFTING GEARS. I TOOK IT TO THE DEALER AND ASKED THEM TO CHECK IT OUT BUT WAS TOLD THAT IT WAS NORMAL AND NOTHING TO WORRY ABOUT AND SENT ME ON MY WAY WITHOUT EVEN TAKING A LOOK UNDER THE HOOD. I INFORMED THEM I WAS WORRIED ABOUT GETTING INTO AN ACCIDENT WITH IT AND THEY SAID THAT WOULD BE IMPOSSIBLE AND IT WAS OF NO CONCERN. ON FRIDAY, APRIL 25TH, 2014, AFTER DRIVING 40 MINUTES TO WORK, I STARTED MY CAR UP AGAIN AND TURNED ONTO A MAIN CITY ROAD FROM A PARKING LOT THEN ONTO A RESIDENTIAL STREET. THERE, I NOTICED MY TRANSMISSION LIGHT HAD TURNED ON AND MY CAR WAS HAVING A DIFFICULT TIME SHIFTING GEARS. THE RPMS SKYROCKETED AND THEN PLUMMETED. I WAS GOING ABOUT 20MPH-25MPH AND MY DASH IS READING 4RPMS. I THEN TURN ONTO ANOTHER MAIN ROAD WHERE MY CAR STARTED CHUGGING ALONG, IT FELT, WHILE REVVING MULTIPLE TIMES. I HAD NO CONTROL OVER MY OWN VEHICLE. ABOUT A MILE OR TWO AWAY, I REACHED MY DESTINATION. I PARKED AND THEN STARTED TO DRIVE AGAIN WHERE MY CAR THEN STOPPED AND I HAD TO DECLARE IT INOPERABLE. THE NEXT DAY, I HAD TO HAVE THE CAR TOWED. COME TO FIND OUT, THE TRANSMISSION PROBLEMS I COMPLAINED ABOUT TO THE DEALER WERE NOT NORMAL AND ANY DAY MY CAR WAS GOING TO QUIT ON ME. APRIL 25TH, 2014 HAPPENED TO BE THAT DAY. MY CAR IS JUST OUTSIDE OF THE LEMON LAW AS I PURCHASED IT LAST JANUARY. FORD IS HESITANT ON HELPING ME AND GETTING MY CAR BACK AND RUNNING. I WAS TOLD THERE WAS NO PROBLEM AND NOTHING TO WORRY ABOUT, THEREFORE, I DID NOT PURSUE THE PROBLEM ANY FURTHER. *JS