NHTSA Complaint #10584217 — 2004 VOLVO XC90

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10584217
Vehicle	2004 VOLVO XC90
Component	ELECTRICAL SYSTEM
Date of Incident	April 18, 2014
Date Filed	April 22, 2014
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ON TWO SEPARATE OCCASIONS, OUR VEHICLE WOULD NOT RESTART AFTER STOPPING FOR GAS. THIS OCCURRED AFTER IT WAS SERVICED AND BATTERY REPLACED A WEEK PRIOR. AAA WAS UNABLE TO JUMP START IT AS WELL, AND VEHICLE HAD TO BE TOWED BACK TO DEALERSHIP FOR REPAIRS. ACCORDING TO THE TWO SEPARATE DEALERSHIPS, THE CENTRAL ELECTRONICS MODULE IS THE CULPRIT, AND NEEDED REPLACING. ACROSS MULTIPLE ONLINE FORUMS, VOLVO OWNERS HAVE COMPLAINED ABOUT SIMILAR PROBLEMS WITH THE CEM, OFTEN PLACING DRIVERS AND OCCUPANTS IN DANGER AS THEY EXPERIENCED COMPLETE ELECTRICAL OUTAGE AT HIGHWAY SPEEDS. WE WERE FORTUNATELY THAT OUR VEHICLE JUST DID NOT RESTART, INSTEAD OF SHUTTING DOWN IN TRAFFIC AT 65 MPH. THIS IS A SIGNIFICANT SAFETY ISSUE, AND VOLVO SHOULD BE RESPONSIBLE FOR REPLACING THE FAULTY UNITS. *TR

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