NHTSA Complaint #10579317 — 2013 FORD FLEX

WE HAVE 16,980 MILES ON THE VEHICLE, AND BOUGHT THE VEHICLE 1 YEAR AND 3 MONTHS AGO BRAND NEW. THE TIRES ARE HANKOOK H426, 255/45/R20. DOT 5MNB PDLH 4112, 4112, 4112, AND2012. THE CAR STEERS STRAIGHT AS AN ARROW. THE FORD DEALER HAS VERIFIED ALL IS WELL WITH THE SUSPENSION AND STEERING. WE HAVE FOUND ALL FOUR TIRES, ARE STARTING TO PEEL APART ON THE INNER AND OUTER ROW OF TREADS ONLY. TO DATE, THERE ARE 100 PEEL BACKS AND AS MANY HOLES. ALL OF THE UN-WRAPPINGS ARE APPROXIMATELY 10MM IN DIAMETER, 1-2MM DEEP, SHAPED LIKE A TEAR DROP. SOME OF THE POINTS OF THE TEARDROPS FACE TO THE FRONT OF THE TIRE ROTATION AND OTHERS FACE DIRECTLY TO THE REAR OF THE TIRE ROTATION. THE RUBBER IS PEELED BACK AT THE POINT OF THE TEARDROP, AND AFTER A FEW DAYS, THE TEARDROP IS TORN OFF, LEAVING A TEAR DROPPED SHAPED HOLE 1-2MM DEEP. THIS IS A FAMILY VEHICLE, WITH THREE SMALL KIDS. WE DO NOT TOW WITH THE CAR AND WE KEEP THE TIRE PRESSURE @ 37 PSIG. WE DRIVE THE SPEED LIMIT EVERYWHERE. WE HAVE NEVER BEEN OFF ROAD, OCCASIONALLY PARKING IN A GRAVEL PARKING LOT, AT SLOW SPEEDS. THE FORD DEALER HAS CONTACTED HANKOOK, AND THEY WILL NOT DO ANYTHING ABOUT THIS ISSUE. THESE TIRES ARE FAILING, A SAFETY HAZARD, AND HANKOOK SHOULD REPLACE ALL 4 OF THESE TIRES, NOW, FOR FREE. *JS