NHTSA Complaint #10578797 — 2004 CHRYSLER PACIFICA

I TOOK MY CAR TO MY MECHANIC FOR REQUIRED ANNUAL STATE SAFETY INSPECTION, WHICH IT FAILED BECAUSE THE ENGINE CRADLE WAS RUSTED THROUGH WITH HOLES, AND THE ENGINE MOUNTING LOOSE. THERE HAD BEEN NO EVIDENCE OF THIS AT HIS PREVIOUS SERVICING OF THE CAR, WHICH IS DONE REGULARLY. I RESEARCHED ONLINE AND FOUND MANY POSTINGS OF OTHER PACIFICA OWNERS WITH THE SAME ISSUES, AND A COPY OF A LETTER FROM CHRYSLER TO SOME ORIGINAL OWNERS REGARDING AN EXTENDED WARRANTY FOR THE REPAIRS. MANY PEOPLE STATED THAT THEY COULD NOT GET CHRYSLER TO COMPLY WITH THEIR REQUESTS FOR REIMBURSEMENT DUE TO THE SPECIFIC MANUFACTURING TIME LIMITATIONS OUTLINED IN THAT WARRANTY (26). I CALLED CHRYSLER AND WAS TOLD BY REPRESENTATIVE [XXX] THAT MY CAR WOULD BE COVERED, EVEN THOUGH MY CAR WAS NOT MANUFACTURED BETWEEN THOSE SPECIFIED DATES, AND TO TAKE MY CAR TO A CHRYSLER DEALER SO THAT I WOULDN'T HAVE TO WAIT FOR REIMBURSEMENT, AND THAT IF THEY HAD A PROBLEM THEY COULD CALL CHRYSLER. I DID SO. THE DEALER CALLED CHRYSLER, AND WAS TOLD THAT CHRYSLER WOULD NOT HONOR THE ORIGINAL DETERMINATION TO COVER MY CAR. I CALLED CHRYSLER A SECOND TIME, AND WAS TOLD BY [XXX] THAT A SUPERVISOR HAD DECIDED THAT [XXX] HAD BEEN WRONG IN TELLING ME THEY WOULD COVER MY CAR'S REPAIRS, AND THAT THIS DECISION WAS FINAL. I WAS NOT PERMITTED TO SPEAK WITH ANY SUPERVISOR, AND [XXX] REFUSED TO GIVE ME HER LAST NAME. SHE ADMITTED THAT MY CASE FILE (NUMBER 24783867) SHOWED THAT I HAD BEEN TOLD MY CAR WOULD BE COVERED, AND THAT THE CALL HAD BEEN RECORDED. I WAS THEN TOLD THAT THE REPAIRS WOULD HAVE TO BE MADE AT MY OWN EXPENSE, FOR WHICH I HAVE BEEN QUOTED AN APPROX. AMOUNT OF $2100.00. CHRYSLER DOES NOT INTEND ANY RECALLS FOR THIS ISSUE. MY CAR IS UNSAFE TO DRIVE, AND WILL NOT PASS STATE SAFETY INSPECTION, UNLESS THE REQUIRED REPAIRS ARE MADE. CHRYSLER SHOULD BE MADE TO MAKE AMENDS FOR THEIR UNSAFE PRODUCT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR