NHTSA Complaint #10577941 — 2007 LEXUS IS

THE DASH CONSOLE IS SOFT AND STICKY. IT'S LITERALLY MELTING AND MARS VERY EASY. SHINY AND REFLECTIVE DURING THE HOT SUNNY DAYS. WITH A HARD PRESS, IT WILL RETAINS FINGER PRINTS. THIS IS A DEFECTIVE PART ON THE MANUFACTURE. CONTACTED ARROWHEAD LEXUS IN GLENDALE ABOUT THE PROBLEM AND THEY BLAME ON DETAILING MATERIALS SUCH AS CLEANERS AND LEATHER PROTECTANT BREAKING DOWN CAUSING THE DASH TO BE STICKY AND MELTING. THIS IS COMPLETE FALSE AND INACCURATE BECAUSE I PERSONALLY WASH AND CLEAN MY CAR AND ONLY USED MICROFIBER AND WARM WATER TO CLEAN THE INTERIOR. LEXUS SHOULD LOOK INTO THIS PROBLEM AND FIX IT THE RIGHT WAY RATHER THAN BLAMING THE CUSTOMER WHO HAS BEEN LOYAL AND OWNS 3 LEXUS SO FAR. I CURRENTLY OWN A 2007 LEXUS GX470 AND A 2007 LEXUS IS350. I DO NOT HAVE THE PROBLEM WITH MY GX. IT'S THE IS350 DASH THAT HAS THE DASH PROBLEM. *TR