NHTSA Complaint #10576238 — 2013 FORD FOCUS

WHEN I DRIVE IT SOUNDS LIKE SOMETHING IS GRINDING AND/OR A RATTLING IN THE FRONT OF THE CAR. IT DOES NOT ALWAYS MAKE THIS NOISE HOWEVER WHEN IT DOES IT SOUNDS LIKE MY TRANSMISSION IS GONNA FALL OUT IN THE MIDDLE OF THE ROAD WHILE I AM DRIVING. I CAN ALSO FEEL A VIBRATION IN MY FOOT PEDDLE. ON JUNE 07 2017 THEY REPROGRAMMED MY TRANSMISSION HOPING THAT WOULD RESOLVE THE PROBLEM. ON ANOTHER VISIT DECEMBER 27TH 2013 THEY LUBED SOME PART OF THE FRONT OF MY VEHICLE. THEN ON MARCH 19TH 2014 THEY DID ANOTHER REPROGRAM ADVISING ME THIS TIME ITS MORE SPECIFIC FOR MY VEHICLE. THEY ALSO GAVE ME A PRINT OUT ON WHY MY CAR MADE THIS NOISE AND ADVISED ME IT WAS NORMAL. THEY HAVE HEARD THE NOISE ALL 3 OF THESE TIMES, THERE WERE A FEW OTHER VISITS WHERE THEY WERE UNABLE TO HEAR THE NOISE SO THEY WERE NOT SURE ON HOW TO APPROACH THE PROBLEM. WITH THE LAST REPROGRAMMING THEY DID SO FAR HAS HELPED THE NOISE IT IS NOT AS OFTEN OCCURRING HOWEVER NOW MY CAR IS JERKING, ALMOST LIKE THE TRANSMISSION IS SLIPPING. THEY DID ADVISE ME I WOULD NEED TO DRIVE 500 MILES TO ENSURE THE REPROGRAMMING HAS BEEN FIXED AND I AM NOT AT MY 500 MILES YET. *TR