NHTSA Complaint #10575224 — 2014 ACURA MDX

I HAVE A MAJOR SAFETY ISSUE WITH MY 6 MONTH OLD MDX (LESS THAN 5000 MILES). THE CAR IS MAKING GRINDING NOISES AND VIBRATES, INTERMITTENTLY. THE DEALER HAS DISMISSED MY CLAIMS AND MADE MINOR MODIFICATIONS WITH INSULATION, AND HOODCLIPS. NOTHING HAS BEEN DONE TO DETERMINE THE CAUSE OF THE PROBLEM AND THEY PRETEND THAT THERE IS NOTHING WRONG, EVEN THOUGH THE SERVICE MANAGER HAS HEARD IT ON MORE THAN ONE OCCASION. THE CARE HAS BEEN BROUGHT TO THE DEALERSHIP FOUR TIMES OVER THE COURSE OF THE PAST 6 MONTHS AND THEY HAVE HELD MY CAR IN SERVICE FOR OVER 30 DAYS. WHEN WE ATTEMPTED TO PICK UP THE CAR LAST NIGHT, THERE WAS NOW A NEW EXTREMELY LOUD NOISE WITH EVERY TIME I ATTEMPTED TO BRAKE. THE ON-DUTY SALES MANAGER HEARD THE NOISE AND INSISTED THAT I LEAVE THE CAR FOR SERVICE. TODAY, THE DEALERSHIP IS REFUSING TO ADDRESS THIS NEW ISSUE, AND STILL IGNORING THE OLD ISSUE, WHICH WAS CAUSED WHILE MY CAR WAS IN THEIR SERVICE DEPARTMENT FOR THE PAST MONTH. THE CAR IS UNSAFE TO DRIVE AND I FEEL TAKEN ADVANTAGE OF BY ACURA. THE DEALERSHIP IS ALSO SAYING "THEIR HANDS ARE TIED." I HAVE ATTEMPTED TO CALL THEIR NATIONAL CUSTOMER SERVICE LINE AND THEY HAVE GIVEN ME THE RUN AROUND, INSISTING THAT ALL OF THEIR SUPERVISORS AND CASE MANAGER ARE IN MEETINGS. HOW DO I ADDRESS THIS ISSUE? PLEASE HELP IN THIS MATTER. IF YOU READ ON-LINE MANY OTHER PEOPLE ARE HAVING ISSUES WITH THE NEWLY REDESIGNED 2014 MDX, PRODUCED AT A NEW ALABAMA PLANT. ACURA NEEDS TO RECALL THIS MODEL, BEFORE PEOPLE ARE KILLED ON THE ROAD. *TR