NHTSA Complaint #11705732 — 2014 ACURA MDX

my daughter drove the vehicle for an appointment. Parked it went in and upon return, started it but could not turn the steering wheel. It was nearly impossible to turn the wheel. When turned with force, it would vibrate. Message popped up stating "Power Steering System (EPS) Problem". I had it towed to my mechanic who identified the problem but wasn't able to obtain the parts due to non-availability. I had the vehicle towed to the dealership (McGrath Acura of Libertyville) where it still remains. It has been there for about two weeks as of Dec. 17, 2025 and still not updates on when the issue would be fixed. I made a phone call complaint to Honda of America three days ago. They left a message today asking me to call back stating a recall (I don't find any EPS recalls while I've found others who have had the same issue. The dealer did quote me a cost of $1247.25 to fix the problem the day after I dropped it with them. Since then absolutely no response. I called Honda of America to follow up on their call but was not able to talk to the person as it went to their voicemail. I left a message and will follow up again tomorrow. I am the original owner of the vehicle and the vehicle has always been serviced on time based on the manufacturer's recommendations with the dealer and an independent mechanic. Thank you.