NHTSA Complaint #11488680 — 2014 ACURA MDX

There is a known issue of Certain Acura MDX models having a "judder" (i.e. bouncing rev counter) at certain speeds. This causes the torque converter to not lockup and continue to find the right gear, per se. This is a known issue and Acura has a TSB (16-062) for this: https://www.tsbsearch.com/Acura/16-062 The issue is, even though, unaddressed in a timely manner and continual use of the vehicle may deteriorate the transmission, Acura doesn't fix this free of charge for vehicles not under warranty. Dealer quotes $800+ for a total 1.6 hours of work (based on the TSB bulletin). This is outrageous and monopolistic behavior in a free market. Moreover, typical mechanics doesn't have access to the special computers needed to perform the software update, required by this TSB. I am reaching out to request Acura (Car manufacturer) to cover this under recall and not charge the customer this ridiculous ~$400/hr labor rate just because I can't update the software from a local mechanic.