NHTSA Complaint #10574819 — 2008 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10574819
Vehicle	2008 TOYOTA SIENNA
Component	STRUCTURE:BODY
Date of Incident	March 5, 2014
Date Filed	March 25, 2014
Mileage	69,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

MY 2008 TOYOTA SIENNA HAS POWER REAR SLIDING DOORS. WHILE THE DRIVER SIDE REAR DOOR WAS OPENING, THE CABLE FOR THE DOOR MECHANISM SNAPPED AND WOULD NOT CLOSE COMPLETELY. AFTER INVESTIGATING THE SITUATION, THE BROKEN CABLE WAS JAMMED IN THE DOOR MECHANISM, PREVENTING THE DOOR FROM CLOSING. AS A RESULT, THE DOOR NOW DOES NOT FULLY OPEN, AND WILL NOT HOLD IN THE OPEN POSITION. IF PARKED ON A HILL, THE DOOR WILL CLOSE IF NOT HELD OPEN. LOOKING AT THE CABLE, THE PLASTIC SHEATHING AROUND THE CABLE HAD MANY CRACKS CAUSING THE CABLE ITSELF TO RUST AND FAIL. THE PASSENGER SIDE DOOR CABLE HAS SIMILAR CRACKS BUT HAS NOT FAILED YET. I BROUGHT THE VEHICLE TO OUR LOCAL TOYOTA DEALER. THEY MENTIONED THIS CABLE FAILURE WAS A KNOWN PROBLEM AND PREVIOUS MODEL YEARS WERE COVERED UNDER AN EXTENDED WARRANTY PROGRAM. HOWEVER, THE 2008 MODEL YEAR WAS NOT COVERED. *TR

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