NHTSA Complaint #10573992 — 2010 CHEVROLET TRAVERSE

ON SUNDAY I NOTICED A REDDISH FLUID UNDER THE FRONT RIGHT CORNER OF THE VEHICLE THAT HAD LEAKED OUT ONTO THE GARAGE FLOOR. ON THURSDAY I TOOK THE VEHICLE IN FOR REGULAR MAINTENANCE AND HAVE THE WATER PUMP RECALL TAKEN CARE OF AND HAD MENTIONED TO THE SERVICE TECH ABOUT THE FLUID I HAD NOTICED. THE SERVICE TECH CALLED ME LATER THAT DAY TO INFORM ME THAT THE MECHANIC HAD FOUND THAT THE FLUID WAS COMING FROM THE POWER STEERING PUMP AND THAT THE RACK AND PINION HAD TO BE REPLACED AT A COST OF $1400.00. THE VEHICLE IS JUST OVER 4 YEARS OLD AND TO HAVE THIS PROBLEM IS UNACCEPTABLE. IN DOING RESEARCH INTO POWER STEERING FAILURE ON THIS PARTICULAR CHEVROLET VEHICLE, THERE ARE NUMEROUS CONSUMERS WITH THE SAME ISSUE RELATED TO THE POWER STEERING COMPONENTS. THE SERVICE TECH SAID THAT THIS IS A SAFETY ISSUE. IF THIS IS A RECURRING PROBLEM, A RECALL SHOULD BE ISSUED TO HAVE GM REPLACE THE POWER STEERING COMPONENTS BEFORE THERE ARE MAJOR ACCIDENTS BECAUSE OF THIS. AS OF THIS WRITING, I'M WAITING ON A DECISION FROM THE DEALERSHIP TO SEE IF THEY WOULD REPLACE THE POWER STEERING UNIT AT GM'S COST. AGAIN, THIS IS UNACCEPTABLE. *TR