NHTSA Complaint #10573990 — 2007 SATURN ION

IN DECEMBER, 2012 WE PURCHASED A 2007 SATURN ION FROM A LOCAL DEALER. SHORTLY AFTER PURCHASE WE HAD ISSUES WITH THE ELECTRICAL SYSTEM AND THE IGNITION KEY WHICH WE CONTACTED THE DEALER ABOUT AND WERE REASSURED THAT IT WAS NO CAUSE FOR CONCERN, SUBSEQUENTLY WE ALLOWED MY SIGNIFICANT OTHER'S DAUGHTER TO TAKE THE VEHICLE TO COLLEGE WITH HER AS SHE NEEDED A FORM OF TRANSPORTATION AT SCHOOL. ON BLACK FRIDAY, 2013 SHE ENCOUNTERED A MINOR MOTOR VEHICLE ACCIDENT IN A PARKING LOT WHERE IT IS MY UNDERSTANDING THE VEHICLE SHUT OFF. I HAVE CONTACTED GENERAL MOTORS AND REQUESTED A COURTESY VEHICLE FOR HER WHICH THEY HAD AGREED TO PROVIDE THROUGH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S WEB SITE AND THEY STATE ONE EXCUSE AFTER ANOTHER WHY THEY CANNOT DO THIS. GENERAL MOTORS HAS EXHIBITED A COMPLETE LACK OF ANY CONCERN FOR THE DRIVER'S SAFETY AND THEY ARE NOW AT THE POINT WHERE THEY WANT MY SIGNIFICANT OTHER TO DRIVE 500 MILES ACROSS STATE PICK UP HER VEHICLE, TAKE IT TO A DEALER AND PICK UP A RENTAL CAR, WHICH WILL COST HER A $50 DEPOSIT AND WHEN THE REPAIR, WHICH IS A MANUFACTURERS DEFECT, IS FINALLY COMPLETED SHE SHOULD DO THIS ALL OVER AGAIN WITHOUT ANY COMPENSATION FROM GM. THIS IS TOTALLY UNACCEPTABLE AND IN COMPLETE CONFLICT WITH WHAT GM HAS TOLD THE NHTSA THEY WOULD DO. AT THIS POINT IN TIME, I RESPECTFULLY REQUEST NHTSA INVESTIGATE THIS MATTER AND PROPOSE AN AGREEABLE RESOLUTION. *TR