NHTSA Complaint #10568500 — 2014 INFINITI Q50

I TOOK DELIVERY OF MY 2014, FULLY LOADED INFINITI Q50S ON 8/31/13. THE VEHICLE IS EQUIPPED WITH INFINITI'S NEW "DIRECT ADAPTIVE STEERING" SYSTEM, WHICH THEY HAIL AS THE FIRST ON THE MARKET STEER BY WIRE SYSTEM. ON 11/15/13 I NOTICED FOR THE FIRST TIME THE STEERING ERRATICALLY PULLING, TYPICALLY TO THE LEFT BUT OCCASIONALLY TO THE RIGHT. IT IS AT TIMES SO PRONOUNCED THAT IT IS AS IF THE VEHICLE STEERING IS FIGHTING ME. THE PROBLEM OCCURS FREQUENTLY AND PERSISTS TO THIS DAY. THIS BEHAVIOR IS INTERMITTENT AND IS VERY DIFFERENT THAN AN ALIGNMENT ISSUE. IT HAPPENS ON STRAIGHT STRETCHES OF ROAD AND IS GENERALLY NOTICEABLE DURING HIGHWAY TRAVEL, GIVEN THE HIGHER SPEEDS AND STRAIGHT STRETCHES OF ROAD. THIS BEHAVIOR HAD BEEN OBSERVED BY INFINITI SERVICE PERSONNEL AND HAD BEEN DOCUMENTED BY OTHER OWNERS AS WELL. IT IS ALSO CLEARLY NOTICEABLE TO PASSENGERS IN MY VEHICLE. I HAVE MADE MULTIPLE VISITS TO THE DEALERSHIP IN AN EFFORT TO CORRECT THIS PROBLEM, WITHOUT SUCCESS. THESE INCLUDED APPLICATION OF A RECALL CAMPAIGN THAT INCLUDED NEW SOFTWARE AND HARDWARE BEING INSTALLED. THE PROBLEM PERSISTS AND MAKES THE VEHICLE AT LEAST ANXIETY INDUCING TO DRIVE. AT TIMES IT FEELS UNSAFE. IT IS HIGHLY UNSETTLING AND THERE ARE CLEARLY PROBLEMS WITH THIS SYSTEM AND TECHNOLOGY. RATHER INCREDIBLY, I WAS TOLD BY A NISSAN/INFINITI TECHNICAL SPECIALIST WHO WAS BROUGHT INTO TOWN TO ASSESS THE MANY PROBLEMS I HAVE BEEN HAVING WITH THIS VEHICLE THAT THIS ERRATIC STEERING BEHAVIOR IS BEING CAUSED BY THE STEERING SYSTEM SETTINGS I UTILIZE. THAT SETTING IS KNOWN AS "STANDARD," WHICH IS THE DEFAULT SETTING WHENEVER THE VEHICLE IS STARTED. THIS CAR AND TECHNOLOGY ARE UNSTABLE AND UNSAFE. *TR