NHTSA Complaint #10567903 — 2008 MERCURY SABLE SEATS

Complaint Details

ODI Number	10567903
Vehicle	2008 MERCURY SABLE
Component	SEATS
Date of Incident	November 19, 2013
Date Filed	March 8, 2014
Mileage	96,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

NOT LONG AFTER I BOUGHT THIS CAR, THE ELEMENT ON THE DRIVERS SIDE HEATED SEAT STOPPED WORKING. IT WAS UNDER WARRANTY AND IT WAS REPAIRED. THEN IT WENT AGAIN AND IT WAS UNDER THE EXTENDED WARRANTY AND AGAIN IT WAS REPAIRED. NOW THIS WINTER, I WENT TO USE IT AND AGAIN THE ELEMENT WENT FOR THE THIRD TIME. I FEEL THAT SOMETHING HAS TO BE CAUSING THIS PROBLEM BECAUSE IT COULD POSSIBLY BE DANGEROUS AND START A FIRE. THE CAR DEALERSHIP SAYS THAT THEY WILL REPAIR IT FOR $429.00 (THIS IS A 10% DISCOUNT) BUT I FEEL THAT SINCE THIS HAS HAPPENED THREE TIMES ALREADY FORD SHOULD BE RESPONSIBLE FOR THE REPAIR AND ALSO FIND THE PROBLEM THAT IS CAUSING THIS ELEMENT TO FAIL IN THE FIRST PLACE. *TR

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