NHTSA Complaint #10567283 — 2011 FORD EXPLORER

A SEAT BELT/AIR BAG WARNING LIGHT HAS BEEN COMING ON INTERMITTENTLY. I WAS TOLD THAT THE SERVICE DEALERS COULD ONLY INVESTIGATE THIS WHEN THE LIGHT WAS ON. AS IT COMES AND GOES, I HAVE NOT BEEN ABLE TO TAKE THE VEHICLE INTO THE DEALER FOR A COUPLE OF MONTHS. WHEN I DID, I WAS TOLD THAT IT WAS NO LONGER IN WARRANTY AND I WOULD BE CHARGED ABOUT $450. THE REPRESENTATIVE SAID IF I DID NOT GET IS CORRECTED THAT THE AIR BAG WOULD NOT WORK PROPERLY THEREBY EXPOSING ME TO RISK. IT SEEMS THAT A SITUATION SUCH AS THIS SHOULD BE COVERED BY THE MANUFACTURER INDEFINITELY OR ARE THEY WILLING TO TAKE THE CHANCE THAT THEIR CUSTOMERS WILL NOT BE INJURED FOR AN ERROR ON THEIR PART IN MANUFACTURE. I HAD THE DEFECT REPAIRED AT MY EXPENSE BUT WOULD LIKE TO HAVE AN INVESTIGATION OPENED AND POSSIBLE CHARGES AGAINST FORD MOTOR COMPANY AND POSSIBLY EVEN THEIR DEALERSHIP NETWORK.