NHTSA Complaint #10567211 — 2013 FORD FOCUS

I BOUGHT A BRAND NEW 2013 FORD FOCUS IN JANUARY 2013 AFTER HAVING PREVIOUSLY OWNED A 2011 FORD FOCUS THAT WAS HAVING TRANSMISSION ISSUES. THE DEALERSHIP HAD TOLD ME THAT THE 2013 FOCUS MODELS HAD A REDONE TRANSMISSION THAT WAS MORE EXPENSIVE AND DIDN'T HAVE THE "ISSUES" THAT PLAGUED THE 2011 FORD FOCUS. TURNS OUT IT IS THE SAME TRANSMISSION, EXCEPT WITH A COMPUTER UPDATE WHICH DOES NOT FIX THE ISSUE. WITHIN THE FIRST FEW WEEKS, MY CAR WAS 'SHUDDERING' FOR LACK OF A BETTER DESCRIPTION WHEN ACCELERATING; THE RPM'S GO UP SPORADICALLY TO, REVVING THE ENGINE HIGHER THAN IT NEEDS TO GO. IT FEELS ALMOST LIKE IT'S GOING TO DIE AND THEN WILL CATCH THE GEAR AND GO. I HAVE TAKEN MY CURRENT CAR IN FOR SERVICE ONCE FOR ANOTHER UPDATE, BUT MY 2011 WAS IN THE SHOP MULTIPLE TIMES TO FIX THIS ISSUE, AND ALWAYS CAME BACK TO ME DOING THE SAME 'SHUDDERING' AS IT DID BEFORE IT WENT IN. I CALLED FORD AND THEY SAID THEY WOULD TALK TO MY DEALER AND THEY WOULD TAKE CARE OF IT. WELL, BY TAKING CARE OF IT, THEY MEANT THAT THERE IS ANOTHER 'UPDATE'. I HAD IT UPDATED ON 8/26/13 AND I PICKED IT UP ONLY TO FIND THAT THE SHUDDERING IS WORSE. IT'S NOT SAFE TO TRY AND DRIVE A CAR THAT SHUDDERS AND LAGS WHEN YOU HAVE TO CROSS BUSY STREETS AND IN NORMAL DAILY TRAFFIC. I'M TIRED OF DEALING WITH THIS ISSUE ESPECIALLY BEING THAT I BOUGHT A NEW CAR. AND AN AMERICAN CAR AT THAT. FORD NEEDS TO HAVE SOME INTEGRITY AND FIX THIS BEFORE I DO WHAT I WANT TO DO AND GO BUY A HONDA OR NISSAN.