NHTSA Complaint #10566811 — 2004 CHRYSLER PACIFICA

ON THURSDAY, JANUARY 30TH, MY 2004 CHRYSLER PACIFICA WAS TAKEN TO JACK WILLIAMS TIRE AND AUTO SERVICE CENTER IN CAMP HILL, PA BECAUSE OF A DRIVABILITY VIBRATION AND/OR SHAKE. THE MECHANIC CALLED AND SAID, YOU WERE LUCKY TO GET THE VEHICLE HERE IN ONE PIECE; THE ENGINE CRADLE IS SO BADLY CORRODED THAT YOU ARE LUCKY THAT THE ENGINE DID NOT DROP OUT OF THE VEHICLE. HE WOULD NOT RELEASE THE VEHICLE UNTIL THE ENGINE CRADLE WAS REPLACED BECAUSE OF THIS SEVERE SAFETY ISSUE. ON SATURDAY, FEBRUARY 1, 2014, I DID SOME RESEARCH ONLY TO FIND THAT THIS IS NOT NEWS TO THE CHRYSLER GROUP LLC . . . . IN A LETTER DATED NOVEMBER 9, 2010, CHRYSLER GROUP LLC STATES THIS IS AN ISSUE WITH SOME VEHICLES, ESPECIALLY THOSE DRIVEN IN AREAS OF HIGH SALT USAGE ON ROADWAYS. THE LETTER INFORMS OWNERS THAT THE WARRANTY PERIOD FOR THE FRONT ENGINE CRADLE (OF CHRYSLER PACIFICA MODEL YEARS 2004 THRU 2005) HAS BEEN EXTENDED TO 10 YEARS OR 150,000 MILES WHICHEVER OCCURS FIRST. I DID EMAIL CHRYSLER GROUP LLC CUSTOMER ASSISTANCE ABOUT MY SITUATION AND MY REQUEST FOR REIMBURSEMENT AND THE RESPONSE I RECEIVED WAS: THE VEHICLE HAS EXCEEDED THE TIME AND/OR MILEAGE LIMITATIONS OF THE WARRANTY. SINCE MY VEHICLE IS 2004 AND UNDER 150,000 MILES I SENT A LETTER TO THEM ASKING THEM TO PLEASE REVIEW THEIR DECISION AND IN A LETTER DATED 2/21/2014 I RECEIVED A LETTER WITH ONE SENTENCE STATING "AFTER THOROUGHLY REVIEWING YOUR REQUEST AND OUR FILES ON THIS MATTER, WE RESPECTFULLY CONCUR WITH OUR PREVIOUS DECISION." THIS IS AN EXTREME SAFETY ISSUE. THE MECHANIC SAID THAT OUR ENGINE COULD HAVE DROPPED OUT WHILE WE WERE DRIVING AND I HAVE 3 CHILDREN - - I WOULD HATE TO EVEN THINK ABOUT WHAT WOULD OR COULD HAVE HAPPENED IF THAT WOULD HAVE HAPPENED! *TR