NHTSA Complaint #10565685 — 2014 INFINITI Q50

AFTER HAVING A GREAT EXPERIENCE OWNING A '04 INFINITI G35X, I PURCHASED AN INFINITI Q50 IN MID OCTOBER, 2013 IN DALLAS, TX. IN ADDITION TO SOFTWARE ISSUES WITH NAV & APPS, I HAVE HAD PROBLEMS BEING ABLE TO UNLOCK OR START MY CAR W/O MY KEY FOB. THREE TIMES I LOST STEERING CONTROL WHEN THE WEATHER WAS NEAR 32 DEG. F... TWICE IN DRIVEWAY (REPORTED TO INFINITI IN MY SURVEY) AND ONCE WHILE DRIVING AND THEN I WOULDN'T HAVE BEEN ABLE TO SWERVE IF NECESSARY (VERY DANGEROUS)! RESTARTING THE CAR ALLEVIATED THE PROBLEM EACH TIME. AFTER RECEIVING A "SERVICE CAMPAIGN" NOTICE I TOOK MY CAR TO THE DEALERSHIP. THE SERVICE MGR. SAID THAT HE HADN'T HEARD OF ANY PROBLEMS WITH THE DAS, BUT I HAD THE RECALL NOTICE IN MY HAND AND MY SALES REP TOLD ME THAT SHE WAS HAVING THE SAME PROBLEM. THIS PAST WEEKEND I VISITED A CAR SHOW AND SPOKE TO AN INFINITI REP. ABOUT THIS DAS ISSUE. HE TOLD ME THAT THE DAS ISSUE WAS RELATED TO COLD WEATHER AND THAT THE SERVO-ACTUATORS THAT MAKE UP THE DAS SYSTEM NEED TO BE SEALED. WHEN WE ASKED IF THAT MEANT PUTTING GREASE OR SILICONE ON A RUBBER BOOT, HE SAID NO. THE UNITS HAD TO BE REPLACED WITH NEW ONES. HE SAID THAT ANY SOFTWARE FIXES FOR THE DAS WOULD BE TO CORRECT THE LACK OF TRIPLE REDUNDANCY IN THE EVENT OF FAILURES. I JUST ASKED THE SERVICE REP. IF THEY REPLACED THE SERVO MOTORS OR CONTROL UNITS THAT ARE THE ROOT OF THIS PROBLEM AND HE SAID THAT THEY WEREN'T REQUIRED TO DO SO. I THINK THAT THE DEALER AND INFINITI ARE BEING VERY AMBIGUOUS ABOUT THE EXTENT OF THIS PROBLEM. I'LL GIVE THEM ONE CHANCE TO FIX THESE PROBLEMS AND IF NOT SATISFACTORY, I'LL TRY THE LEMON LAW! *TR