NHTSA Complaint #10565619 — 2008 CADILLAC CTS

I FOUND A BOLT LAYING IN MY DRIVEWAY UNDER THE CAR. WHEN I GOT IN TO DRIVE IT MADE A TERRIBLE NOISE AS THOUGH SOMETHING WAS LOOSE. I TOOK IT TO DEALER AND THEY SAID A BOLT FELL OUT OF THE DRIVESHAFT AND THE DRIVESHAFT NEEDS REPLACED AT A COST OF APPROX. $900. I CALLED GM TO FIND OUT WHY A BOLT WOULD JUST FALL OUT AND WHY THE DRIVESHAFT WOULD NEED REPLACED WITH LESS THAN 38K MILES AND THEY COULD NOT ANSWER ME. THEY DID AGREE TO WORK WITH DEALER AND GET MY COST DOWN TO $400, HOWEVER, I DON'T THINK I SHOULD HAVE TO PAY ANYTHING SINCE THIS SOUNDS LIKE A DESIGN FLAW. I HAVE NEVER OWNED A CAR WHERE BOLTS JUST FALL OFF FOR NO REASON AND I'VE HAD 10 YEAR OLD CARS WITH MORE THAN 100,000 MILES ON THEM. GM DID NOT SEEM TOO INTERESTED IN DISCUSSING THE PROBLEM AND SAID I SHOULD TALK TO THE DEALER. THE DEALER, OF COURSE HAD NO ANSWERS SINCE THEY DID NOT MANUFACTURE THE VEHICLE. *TR