NHTSA Complaint #10565034 — 2004 CHRYSLER PACIFICA

WE HAD OUR 2004 CHRYSLER PACIFICA LOOKED OVER BY A MECHANIC AROUND MARCH OF 2012 BECAUSE OUR TEENAGE DAUGHTER GOT HER DRIVERS PERMIT. WE WANTED TO MAKE SURE THAT THE CAR WAS SAFE FOR HER TO DRIVE. HE LOOKED OVER THE CAR AND TOLD US THAT WE SHOULD START THINKING ABOUT REPLACING THE ENGINE CRADLE. HE SAID THAT ENGINE CRADLES IN THE CHRYSLER PACIFICA WERE KNOWN FOR CORROSION. WE CONTINUED TO DUE OUR NORMAL MAINTENANCE ON THE CAR AND AS OF TODAY WE ARE NOT ABLE TO DRIVE THE CAR UNTIL WE GET THE ENGINE CRADLE FIXED. THE CAR IS NOT SAFE TO DRIVE AND IT ONLY HAS 107,000 MILES. THIS IS VERY EXPENSIVE TO FIX. I DID RESEARCH ONLINE AND DISCOVERED THAT CHRYSLER GROUP LLC PACIFICA'S FRONT ENGINE CRADLES WARRANTY HAS BEEN EXTENDED TO 10 YEARS OR 150,000 MILES, WHICHEVER OCCURS FIRST IN 2004 - 2005 MODEL YEARS. I CALLED CHRYSLER CUSTOMER SERVICE AND READ THEM OFF MY VIN # AND THEY SAID IT WAS NOT COVERED. I ASKED WHY AND WAS TOLD RECALLS ARE BASED OFF OF VIN # NOT WHAT WAS PRINTED IN THE LETTER. I ASKED TO SPEAK TO A SUPERVISOR AND THEY WOULD NOT GIVE CONNECT ME TO ONE BUT WOULD HAVE ONE CALL ME BACK. I CALLED BACK AND FILED A COMPLAINT WITH CHRYSLER CUSTOMER SERVICE ON 2/19/14. WE WORK VERY HARD FOR OUR MONEY AND TO HAVE CHRYSLER NOT COVER OUR CAR IS UPSETTING. THIS IS A SAFETY ISSUE AND I IT IS BEING IGNORED. *TR