NHTSA Complaint #10565000 — 2014 HONDA CR-V

WE BOUGHT HONDA CR-V 2014 ON OCT 31ST 2013. WITHIN (FIRST) WEEK LOW TIRE PRESSURE LIGHT COMES ON. I THOUGHT DEALERSHIP DIDN'T PERFORM PRE DELIVERY INSPECTION. SO I WENT THERE AND THEY SAYS LOW TIRE PRESSURE LIGHT TRIGGERS DUE TO COLD WEATHER. THEY RESET IT. AFTER FEW DAYS/MILES AGAIN LOW TIRE PRESSURE LIGHT COMES ON (SECOND TIME) AND THEY SAID THIS TIME WE ARE PERFORMING DIFFERENT RESET PROCEDURE. I ASKED FOR $0.00 INVOICE AS THERE ATTEMPT TO FIX THE ISSUE. THEY SAID WE CAN'T GIVE YOU INVOICE IF WE ARE NOT CHARGING YOU. NOW I WAS LIKE IT SHOULD NOT COME ON AGAIN AS THEY PERFORMED DIFFERENT RESET PROCEDURE, BUT IT COMES ON AGAIN (THIRD TIME) AFTER 500 OR 600 MILES. THIS TIME THEY CONTACT AMERICAN HONDA AND PERFORM ANOTHER RESET PROCEDURE AND KEEP CAR WITH THEM FOR A DAY TO INSPECT. THEY ALSO ISSUED $0.00 INVOICE. NOW I THOUGHT IT SHOULD BE FINE, BUT AGAIN I WAS WRONG. IT COMES ON (FORTH TIME). NOW THEY ARE SAYING IT'S "SOFTWARE ISSUE" AND AMERICAN HONDA IS WORKING ON IT. (DEC END OR JAN FIRST WEEK) THEY ALSO SAID HONDA IS REQUESTING TIME FRAME AND IT SHOULD BE DONE BY THE END OF JAN 2014. TODAY IS FEB 19 2014 AND ISSUE IS NOT RESOLVED YET. I TRIED FOLLOW UP MY DEALER AND HONDA MANY TIMES AND THEY ARE KEEP SAYING SAME THING, WE ARE WORKING ON IT. SINCE THE DAY I BOUGHT CAR LOW TIRE PRESSURE LIGHT COMES ON MORE THAN 10 TIMES NOW AND ALL TIME I DID TIRE PRESSURE CHECK WITH SAME DEALER AND IT WAS OKAY ALL THE TIME. NOW I AM TIRED OF FOLLOWING UP WITH MY DEALER, HONDA AND KEEP WATCHING LIGHT (!) ON. NEVER FEEL LIKE DRIVING NEW CAR. IT'S A SAFETY ISSUE. WHEN I ASKED MY DEALER, WHO WILL BE RESPONSIBLE IF TIRE BLOW OUT WHILE DRIVING? THEY SAID ITS OWNER'S RESPONSIBILITY TO KEEP CHECKING TIRE PRESSURE. DEAR HONDA WE DIDN'T BOUGHT CAR TO KEEP IN GARAGE. I HAVE MOST OF THE MILEAGE PROOF IN PICTURES AT THE TIME LIGHT COMES ON AND WENT TO DEALER FOR RESET. *TR