NHTSA Complaint #10564523 — 2005 DODGE DURANGO

I WANTED TO SHARE WITH YOU MY RECENT EXPERIENCE AT MY LOCAL DODGE DEALER, SPARTANBURG CHRYSLER DODGE JEEP FIRST, I WILL NEVER GO TO SPARTANBURG DODGE AGAIN, FOR ANYTHING. THEY TRIED TO CHARGE ME TO CORRECT A NHTSA RECALL (INSTRUMENT CLUSTER FIRE HAZARD), WHICH THEY DID COMPLETE. MY CLUSTER STILL TELLS ME THERE ARE PROBLEMS WITH 2 SYSTEMS MY VEHICLE DOES NOT HAVE INSTALLED. REGARDING THE 2ND RECALL I HAD THEM ADDRESS (FUEL TANK REPLACEMENT). I BROUGHT ME VEHICLE IN WITH NEARLY A HALF TANK OF GAS, WHEN I PICKED IT UP IT HAD APPROXIMATELY 1/2 GAL. MY ON BOARD COMPUTER TOLD ME I HAD 0 MILES TO EMPTY. I WAS TOLD THEY HAD NO WAY TO TRANSFER THE FUEL FROM THE OLD TANK TO THE NEW, WHICH IS BS. THEY HAVE TO GET THE FUEL OUT OF THE TANK AS IT IS AGAINST THE LAW TO DISPOSE OF THE FUEL, I SUSPECT SOMEONE GOT A FREE FILL UP. IN ADDITION, I HAD THE DEALER HAD MY VEHICLE FOR 4 DAYS AND STILL HAVE NOT RESOLVED THE RECALL. WHEN I CAME TO PICK MY VEHICLE UP THE SECOND TIME, THEY TRIED TO CHARGE ME OVER $100 DOLLARS FOR A "DIAGNOSTIC FEE" FOR RECHECKING THE RECALL ON THE CLUSTER, BUT I LATER FOUND OUT THEY DIDN'T DO ANYTHING AT ALL TO THE CLUSTER THE SECOND TIME. WHEN I TOLD THEM I WOULD NOT PAY FOR THE RECALL TO BE FIXED THEY THREATENED TO KEEP MY VEHICLE, UPON CALLING THE SHERIFF'S OFFICE TO RETRIEVE MY PROPERTY THEY CHANGED THEIR MIND. THEY BROUGHT ME THE KEYS TO MY VEHICLE AND POINTED ME IN THE DIRECTION OF IT. WHEN I FOUND IT, THE BATTERY WAS DEAD FROM A LIGHT LEFT ON, NO ONE CAME TO HELP ME GET THE VEHICLE STARTED. I HAD TO CALL MY WIFE TO COME AND GIVE ME A JUMP START. I WOULD LIKE TO HAVE THIS INSTRUMENT CLUSTER REPLACED AS IT SHOULD HAVE BEEN THE FIRST TIME PER THE RECALL. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR