NHTSA Complaint #10564189 — 2013 FORD FOCUS

I PURCHASED THIS VEHICLE NEW FROM FORD OF MAYAGUEZ. I SOON NOTICED THAT THE WINDSHIELD WHEN WET OR FOGGY WAS MOTTLED OUTSIDE THE GLASS. THINKING IT NEEDED CLEANING I RETURNED TO DEALER WHO COULD DO NOTHING. REPEATED ATTEMPTS TO CLEAN IT HAVE FAILED EXCEPTING A SLIGHT WEAR OF THE MOTTLING WHERE THE WIPERSWORK. THE MOTTLED OUTSIDE OF THE GLASS IS PRONOUNCED AT DARK REFLECTING STREETLIGHTS OR IN RAIN OR FOG WHEN FRONT VIEW IS SEVERELY AFFECTED. THE PATTERN OF THE MOTTLED APPEARANCE NEVER CHANGES WHICH LEADS ME TO BELIEVE IT IS IN THE GLASS. OTHER WINDOWS HAVE SAME MOTTLED APPEARANCE WHEN WET BUT ARE NIT SO IMPORTANT AS THE WINDSHIELD. FORD DOES NOT ADDRESS THIS ISSUE, AND THEY HAVE NOT ANSWERED MY EMAILS. I DOUBT THIS IS UNIQUE TO MY VEHICLE. A FEW DAYS AGO I HAD TO DRIVE AT NIGHT IN A MISTY RAIN. VISION WAS SEVERELY IMPAIRED, HENCE PROMPTING THIS COMPLAINT. *TR