NHTSA Complaint #10563686 — 2014 INFINITI Q50

WE PURCHASED THE Q50 BECAUSE WE LOVED OUR G35X SO MUCH. WHEN WE PURCHASED THE Q50 IN EARLY OCTOBER 2013, WE KNEW THERE WERE ISSUES WITH THE COMPUTER SYSTEM. THE SALESPERSON TOLD US THAT THERE WOULD BE A FIX IN NOVEMBER AND WE WOULD BE CONTACTED. DURING OCTOBER AND NOVEMBER, WE EXPERIENCED A RANGE OF ISSUES WITH THE NAVIGATION SYSTEM AND ONE TOUCH SYSTEM. WE HAD TO REBOOT THE SYSTEM ALMOST EVERY TIME WE DROVE THE CAR. WE WERE NOT CONTACTED FOR THE FIX IN NOVEMBER OR DECEMBER AND WE STARTED TO EXPERIENCE MANY STEERING ISSUES. MY WIFE CONTACTED THE PITTSBURGH INFINITI DEALER AND WAS TOLD THAT THERE WAS NO FIX AVAILABLE AT THIS TIME, IT WAS SUGGESTED THAT SHE CONTACT THE CORPORATE OFFICE FOR CLARIFICATION. CORPORATE SAID THAT THERE WAS NO FIX, BUT THAT OUR Q50 HAD BEEN IDENTIFIED FOR A RECALL. WE FOUND THE RECALL INFORMATION ON THE INTERNET AND THE SHOCKING PART WAS THAT THE NHTSA SAID NOT TO DRIVE THE CAR UNTIL IT IS FIXED. WE ALSO FOUND OUT THAT CORPORATE KNEW OF THE STEERING ISSUE SINCE NOVEMBER 2013, BUT NEVER NOTIFIED US. I GUESS THEY WERE WAITING FOR SOMEONE TO BE KILLED BY THE STEERING PROBLEM BEFORE TAKING ACTION. AFTER MANY CALLS TO THE PITTSBURGH INFINITI DEALER AND CORPORATE OFFICE, WE FOUND THAT NO ONE WANTED TO TAKE RESPONSIBILITY FOR THE PROBLEM. IT WAS NOT UNTIL WE WENT TO THE DEALER WITH THE CAR THAT THEY AGREED TO FIX THE PROBLEM AND SUDDENLY THE FIX WAS AVAILABLE. I WILL MOST LIKELY NEVER BUY ANOTHER INFINITI AND I CAN ONLY RECOMMEND THAT EVERYONE STAY AWAY FROM THE INFINITI Q-SERIES. HTTP://WWW-ODI.NHTSA.DOT.GOV/OWNERS/SEARCHRESULTSBYURLCODE.ACTION?REFERENCESEARCH.REQUESTID=20188&REFERENCESEARCH.URLCODE=YAZKXB0A65BZTDT. *TR