NHTSA Complaint #10563298 — 2004 TOYOTA SIENNA

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10563298
Vehicle	2004 TOYOTA SIENNA
Component	STRUCTURE
Date of Incident	January 24, 2014
Date Filed	February 6, 2014
Mileage	116,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

THE DRIVER SIDE DOOR STARTED MAKING A POPPING NOISE WHENEVER OPENING AND CLOSING. IT CREAKS AS IF IT IS A 50 YEAR OLD CAR ALL OF A SUDDEN. NOW WHEN OPENING THE DOOR IT SWINGS OPEN WITHOUT CONTROL. I DID SOME RESEARCH AND FOUND OUT THAT THIS IS A COMMON ISSUE WITH THE TOYOTA SIENNA 2004 AND I EVEN FOUND A LETTER IN MY VEHICLE (THAT I HAD FORGOT RECEIVING) INFORMING ME THAT THIS WAS AN ISSUE WITH THIS VAN AND THAT TOYOTA WOULD FIX IT IF WE HAD A PROBLEM. IT SAID IF WE DID NOT HAVE THE PROBLEM TO FILE IT IN OUR OWNERS MANUAL WHICH I DID. NOW WE HAVE THE PROBLEM BUT TOYOTA REFUSES TO FIX IT SINCE IT IS NOW OUTSIDE THE WARRANTY WINDOW . THIS IS CORRUPT TO ACKNOWLEDGE AN ISSUE BUT NOT FIX IT IMMEDIATELY AND NOW WHEN THE PROBLEM ARISES DECLARE THAT IT IS TOO LATE. *TR

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