NHTSA Complaint #10563171 — 2009 NISSAN MAXIMA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10563171
Vehicle	2009 NISSAN MAXIMA
Component	STEERING
Date of Incident	February 1, 2014
Date Filed	February 5, 2014
Mileage	59,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DC

Consumer Description

THE ENGINE WOULD NOT TURN OVER OR START AND THE STEERING WHEEL IS LOCKED. A SMALL YELLOW KEY APPEARS ON THE LEFT SIDE OF THE LEFT INSTRUMENT DIAL. THE INTELLIGENT KEY DOES NOT ENGAGE. WEB RESEARCH INDICATES PROBABLE STEERING LOCK FAILURE. THE CAR WAS TOWED TO NEAREST NISSAN DEALER TODAY FEB. 5 WHO CONFIRMED THAT STEERING LOCK HAS FAILED. THE DEALER SERVICE PERSONNEL TELLS ME THE REPLACEMENT PART IS ON BACK ORDER, NONE OF THE OTHER DEALERS IN THE WASHINGTON DC AREA HAVE ONE. TECHNICALLY IT MAY NOT BE A SAFETY PROBLEM REQUIRING A RECALL BUT IF YOU HAD THIS PROBLEM ON THE SHOULDER OF AN INTERSTATE HIGHWAY OR SITTING ON THE TRACKS AT A RAILROAD CROSSING IT COULD BE VERY DANGEROUS. NOW WE WILL NEED SOME EXPERIENCE IN ORDER TO TRUST THE CAR TO OPERATE CORRECTLY IN A SAFE MANNER. I AM GLAD WE HAVE ANOTHER CAR THAT IS WORKING CORRECTLY. *TR

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