NHTSA Complaint #10562484 — 2011 HYUNDAI SONATA

I BOUGHT MY CAR IN SEPTEMBER 2013, IT IS CERTIFIED PRE-OWNED AND CAME WITH THE ORIGINAL 100,000 MILE/10 YEAR WARRANTY, I PURCHASED THE EXTRA ELECTRICAL WARRANTY. I WAS DRIVING AT ABOUT 40 MPH AND I NOTICED MY TRANSMISSION WASN'T SWITCHING GEARS WHEN I WAS ACCELERATING AND IF I TOOK MY FOOT OF OFF THE BRAKE THE CAR WANTED TO STOP, MY BRAKES WERE LOCKING UP. THERE WAS SMOKE COMING FROM THE FRONT DRIVERS SIDE TIRE AND FROM THE BACK PASSENGER SIDE TIRE AND A LOUD NOISE. I PULLED OVER, SHUT OFF THE CAR AND WAITED ABOUT 10-15 MINUTES UNTIL THE SMOKING STOPPED AND I TURNED THE CAR ON AND BEGAN TO DRIVE HOME. I WAS ONLY ABOUT 3 MINUTES FROM MY HOME AT THAT TIME. THE TRANSMISSION WAS CONTINUING TO DEMONSTRATE PROBLEMS AND THE BRAKES TO MAKE A LOW RUMBLING NOISE. I CALLED HYUNDAI ROADSIDE ASSISTANCE RIGHT AWAY TO TAKE MY CAR TO THE DEALERSHIP TO BE EVALUATED AND FIXED. I CALLED AT 3PM AND THEY DID NOT PICK UP MY CAR UNTIL 9:30 PM. THE NEXT DAY THEY CALLED ME AND TOLD ME MY CAR WAS DRIVING FINE AND THEY WERE GOING TO CHECK SEVERAL OTHER COMPONENTS OF THE CAR TO CONFIRM EVERYTHING WAS IN WORKING ORDER. A FEW HOURS LATER I CALLED TO GET A STATUS UPDATE ON MY VEHICLE AND I WAS TOLD THAT THEY DISCOVERED SOMETHING WRONG, THEY HAD CONDUCTED A TEST DRIVE FOR THE SECOND TIME AND DISCOVERED ALL OF THE PROBLEMS I WAS INITIALLY REPORTING ABOUT THE CAR. THE SERVICE MANAGER THEN TOLD ME HE WAS NOT SURE OF THE CAUSE AND THAT HE WOULD HAVE TO CHECK SEVERAL OTHER THINGS AND I WOULD NEED A RENTAL CAR BECAUSE HE DID NOT KNOW HOW LONG THE REPAIR WOULD TAKE. I GOT THE RENTAL CAR AT ABOUT 2 IN THE AFTERNOON AND WAS CALLED AT 5:30 AND TOLD ME CAR WAS READY FOR PICK-UP AND THAT THEY REPLACED THE BRAKE LIGHT SWITCH. I WENT THE NEXT MORNING TO PICK UP MY CAR AND DROP OFF MY RENTAL AT ABOUT 10AM. I DROVE THE CAR HOME AND EVERYTHING SEEMED TO BE FINE, BUT AT ABOUT 3PM HAD THE SAME PROBLEM AGAIN. *TR