NHTSA Complaint #10560987 — 2011 DODGE RAM 3500

2011 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO THE LEFT TIE ROD BALL STUD RECALL NOTICE. *SMD THE CONSUMER STATED 2 MONTHS AFTER OWNING THE VEHICLE, IS WHEN THE PROBLEMS STARTED. THE CONSUMER AND HER HUSBAND DID NOT LIKE THE WAY, THE VEHICLE HANDLED AND STEERED. THE PROBLEM WAS ADDRESSED TO THE DEALER, AT WHICH TIME THEY WERE INFORMED IT WAS PROBABLY BECAUSE THE TRUCK WAS A DUALLY AND THEY WERE NOT USED TO DRIVING ONE AND IT WOULD TAKE SOME GETTING USED TO. APPROXIMATELY 2-3 WEEKS AFTER THE VISIT, THE CONSUMER AND HER HUSBAND RETURNED TO THE DEALER TO COMPLAIN ABOUT THE HANDLING AND STEERING. THE DEALER PERFORMED AN ALIGNMENT. THEY DROVE THE TRUCK FOR A FEW WEEKS, AND THEY WERE STILL UNHAPPY. APRIL 2, 2012, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS RETURNED TO THE DEALER. THE DEALER REPROGRAMMED THE ECM. A MONTH AFTER DRIVING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED AGAIN. THE DEALER REPLACED THE INTAKE MANIFOLD HEATER AIR TEMP RELAY. THE DEALER THEN MADE AN ADJUSTMENT TO THE STEERING COLUMN. THE CONSUMER DROVE THE VEHICLE FOR 2 MORE MONTHS, THEN THE TIE ROD BROKE ON THE DRIVER'S SIDE . THE DEALER REPLACED THE OUTER TIE ROD END AND RE-ALIGNED THE FRONT END. THE CONSUMER CONTINUED TO COMPLAIN ABOUT THE HANDLING AND STEERING. THE DEALER THEN DISCOVERED THE FRONT TIRES WERE WEARING ON THE OUTSIDE FRONT EDGE. IT WAS DETERMINED THE CHECK ENGINE LIGHT ILLUMINATED DUE TO A BLOCKED OR INCORRECT AIR FILTER WHICH WAS REPLACED AND THE CODES WERE CLEARED. THE CONSUMERS ISSUES WITH THE HANDLING AND STEERING WERE NOT RESOLVED. IN JUNE OF 2013, THERE WAS A PROBLEM WITH THE STEERING COLUMN, WHERE THE CONSUMER WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE TRANSMISSION SHIFTER WAS REPLACED. THE CONSUMER STATED THE TIE ROD BROKE FOR A SECOND TIME. CHRYSLER DETERMINED AFTER THE ORIGINAL FACTORY TIE ROD BROKE AT 15,000, THE REPLACEMENT TIE ROD END AND ALIGNMENT WERE DONE IMPROPERLY BY THE DEALER. THE IMPROPER REPLACEMENT AND ALIGNMENT CAUSED THE FRONT TIRE WEAR ON THE OUTSIDE AND THE SECOND TIE R