NHTSA Complaint #10560202 — 2007 JEEP WRANGLER

PURCHASED 2007 WRANGLER SAHARA NEW. MAINTAINED VEHICLE AS SUGGESTED BY MANUFACTURER. NOTICED EARLY ON THE 3.8 L V6 BURNED OIL. WAS TOLD THIS WAS NORMAL, SO I ADDED A QUART OF OIL EVERY 1,000 MILES. AT 51,000 MILES NOTICED A LOUD KNOCK. IMMEDIATELY TOOK THE VEHICLE IN FOR SERVICE AND WAS TOLD THAT THE ENGINE WAS BLOWN. I HAD CHANGED THE OIL AT 50,000 MILES BUT SOMEHOW LOST ALL OF THE OIL IN 1,000 MILES. NEVER HAD A CHECK ENGINE LIGHT OR OIL WARNING LIGHT, NO OIL SHOWING ON THE GROUND. DEALER WANTED $7,000 TO INSTALL REMANUFACTURED LONG BLOCK. WOULD NOT CALL CHRYSLER ON MY BEHALF EVEN THOUGH THEY HAD BEEN THE ONE SERVICING THE VEHICLE. CHRYSLER REFUSED ANY ASSISTANCE SINCE OUT OF WARRANTY. THREE DIFFERENT CUSTOMER SERVICE REPRESENTATIVES REFUSED TO ALLOW ME TO SPEAK WITH ANYONE ABOVE THEM AS THE DECISION (MADE IN ONE HOUR) WAS FINAL. THEY REFUSED TO GIVE ME AN ADDRESS OR FAX NUMBER SO THAT I COULD SUBMIT MY SERVICE RECORDS TO SHOW THAT I HAD MAINTAINED THE VEHICLE. IN FACT, THEY INDICATED THAT NOT ONLY WAS A QUART OF OIL EVERY 700-1,000 MILES WAS PERFECTLY NORMAL, THAT IS WAS ALSO NORMAL TO CHECK THE OIL LEVEL AT LEAST ONCE A WEEK WHEN FUELING THE VEHICLE. A QUICK REVIEW ON THE INTERNET SHOWS THOUSANDS WITH THIS PROBLEM. 650 SIGNATURES ARE ON ONE PETITION ALONE THAT SHOW THIS IS A PROBLEM THAT CHRYSLER REFUSES TO ACKNOWLEDGE. *TR