NHTSA Complaint #10558457 — 2013 SUBARU XV CROSSTREK STEERING

Complaint Details

ODI Number	10558457
Vehicle	2013 SUBARU XV CROSSTREK
Component	STEERING
Date of Incident	January 4, 2014
Date Filed	January 4, 2014
Mileage	2,070 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

AFTER PARKING THE CAR IN -18 DEGREE AIR TEMPERATURE, FOR ONLY 20 MINUTES, THE POWER STEERING STOPPED WORKING. I CALLED THE DEALER FROM WHERE I BOUGHT THE NEW CAR 2 MONTHS EARLIER, TO ASK FOR AN APPOINTMENT. THE SERVICE DEPARTMENT AT CHARLIE'S MOTOR MALL IN AUGUSTA, MAINE SAID THAT THEY HAD THREE INCIDENCES OF THIS HAPPENING THE DAY BEFORE AND THAT IS WEATHER RELATED. SHE TOLD ME THAT ALL THEY DO IS PARK THE CAR INSIDE, LET IT WARM UP, THEN RETURN IT TO THE OWNER. I FIND THAT "SOLUTION" UNACCEPTABLE. THIS IS A REAL SAFETY CONCERN AS THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. *TR

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